phoenixNAP Outage History

We're observing the elevated temperatures in RadiusDC, which triggered our environmental monitoring systems. Our team is actively investigating the cause and monitoring temperature levels across the affected area. Systems remain under close observation, and we are taking precautionary measures to maintain safe operating conditions and service stability.

Our teams are working closely with the RadiusDC team, as the incident has been escalated to them for further investigation and resolution.

We are seeing temperatures stabilize in the affected data center. Our teams continue to closely monitor the situation.

Following the cooling issue at our Phoenix (PHX) facility, the Cloud Object Storage service is currently unavailable. Our engineering teams are actively working to restore service. We will provide further updates as more information becomes available. ETA: N/A

Following the cooling issue at our Phoenix (PHX) facility, the Cloud Object Storage service is currently unavailable. Our engineering team is still actively working with the vendor to restore service. We will provide further updates as more information becomes available. ETA: N/A

Our team has detected an issue with intermittent disconnects on our network in our Ashburn location. We are investigating it and we will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected].

A power degradation event has been detected in the Ashburn Databank facility. We are actively investigating the issue and assessing any potential impact to services. Further updates will be provided as they become available.

Following a power-related incident affecting our local data center, the majority of impacted devices and services have successfully recovered and are operating normally. Our engineering team continues to monitor the environment and is working to restore the remaining affected systems. We will provide further updates as progress continues. We appreciate your patience and understanding.

We are currently responding to a cooling-related issue in a portion of the facility. The issue has been identified, and corrective actions have been implemented to restore cooling operations. Temperatures are steadily decreasing and returning toward normal operating levels. Datacenter operations personnel remain actively engaged in monitoring conditions and completing recovery activities to ensure continued stability. We will continue to provide updates as additional information becomes available. Thank you for your patience and understanding.

Our teams are aware of an issue affecting network connectivity in our Phoenix Node affecting colocation customers. Our engineers are working on a fix and we'll update here as soon as possible.

Our team has detected an issue on our Colocation Network Blend in Phoenix. We are investigating it, and we will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected].

We are continuing to investigate the issue with our Colocation Network Blend in Phoenix and will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected].

Our team has detected an issue on our DSC in ASHBURN. We are investigating it, and we will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC

Company: phoenixNAP Site: PHX - VPDC Product: Virtual Private Data Center We are currently investigating an issue causing increased latency and intermittent timeouts when accessing and interacting with the VMware Cloud Director portal (https://vpdc.phoenixnap.com). Our engineering teams are actively working to identify and resolve the problem. Further updates will be provided as they become available.

Our engineering teams have identified and resolved the problem.

Our team is investigating the issue on IP Services in the Los Angeles node affecting connections to the Asian Pacific Regions. We will be providing more details as soon as we identify the cause and resolve the issue. For any questions or concerns, please contact us at [email protected]. phoenixNAP Support

Location - PHX DSC Product - Backup as a Service (BaaS) - Veeam Managed Backups Severity - Outage We are currently experiencing an issue with our PHX Backup as a Service (BaaS) - Veeam Managed Backups environment. We are engaged with the vendor and are actively troubleshooting this issue. Updates to follow. Impact - Veeam backup and backup copy jobs are failing. The Veeam Enterprise Manager is currently unable to process requests.

Status: Investigating Impact: Users are unable to access the console through the BMC and DS portals. Description: We are currently experiencing an issue where console access is not working when initiated through the BMC and DS portals. Affected users may encounter errors or be unable to launch the console session. Current Status: Our engineering team is actively investigating the root cause and working to restore normal functionality as quickly as possible.

Hello, We are currently experiencing a network-related issue affecting services at our Belgrade location. Customers may encounter connectivity problems across IP services, Dedicated Servers, and Colocation environments. Details: Our NetOps team has identified abnormal network behavior impacting routing and service availability. The issue is being actively investigated in coordination with our upstream providers. For any questions or concerns, please contact us at [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services

We are aware of an issue preventing PHX DSC users from accessing the Veeam Self-Service Backup Portal. Users may experience login failures or inability to load the interface. Portal URL: https://dsc-vem.phoenixnap.com/vCloud/client_org_name Impact: Portal login unavailable Backup Operations: Not impacted — backups are running normally

Location - PHX Product - Managed Backup for Office 365 Severity - Deprecated Performance ---------------------- We are currently experiencing an issue with our PHX Veeam Managed Backup for Office 365 self-restore portal. We are currently engaging the vendor to assist with troubleshooting. Updates to follow. Client Impact - Clients are unable to utilize the self-restore portal to restore VBM365 data. Please open a support case in the event a VBM365 restore is required. ([email protected])

This issue has been resolved. The self-restore portal is now functioning as expected.

Valued Client, The team is currently troubleshooting network issues which are affecting connectivity to our AMS node This started off as a line card issue on one of our core routers last Friday - traffic was diverted away. An emergency maintenance was done last night to reboot the card but further issues were observed. The team is now attempting to restore traffic and in the process discovered another issue and are working to resolve it. If you have any questions about this, please contact one of our NOC team members at (877) 749-2656 or [email protected] Thank you for your patience and understanding as we continue to work toward providing you with the best possible service. Kind regards, PhoenixNAP

Our team has detected an issue on our backup-as-a-service in Phoenix. We are investigating it and we will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services

We are currently experiencing an issue with the Phoenix DSC Zerto DRaaS offering. We are actively troubleshooting and have a Severity 1 case opened with the vendor. Updates to follow. Client Impact - Zerto replication jobs are failing.

We are experiencing issues with replications originating from PHX DRaaS (https://phxdscvcav.phoenixnap.com) and replicating to ASH DRaaS (https://dsc-ash-vcda.phoenixnap.com). We are actively working with the vendor to resolve this issue. Impacted components: VMware Cloud Director Availability (https://dsc-ash-vcda.phoenixnap.com)

The vendor is reviewing the information and logs collected during the troubleshooting session. We are pending their review and feedback. Client impact: VM replication from PHX DSC to ASH DSC is failing.

No new updates at this time - The vendor is reviewing the information and logs collected during the troubleshooting session. We are pending their review and feedback. We will continue to follow up for updates as needed. Client impact: VM replication from PHX DSC to ASH DSC is failing.

No new updates at this time - The vendor is reviewing the information and logs collected during the troubleshooting session. We are pending their review and feedback. We will continue to follow up for updates as needed. Client impact: VM replication from PHX DSC to ASH DSC is failing.

No new status updates at this time - The vendor is continuing to review recently provided log bundles. We are pending their review and feedback. We will continue to follow up for updates as needed. Client impact: VM replication from PHX DSC to ASH DSC is failing.

No new status updates at this time - The vendor is continuing to review recently provided log bundles. We are pending their review and feedback. We will continue to follow up for updates as needed. Client impact: VM replication from PHX DSC to ASH DSC is failing.

This issue has been resolved.

Our team has detected an issue on our Networking in Amsterdam. We are investigating it and we will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services