phoenixNAP experienced a major incident on October 28, 2025 affecting Colocation and Dedicated Servers and 1 more component, lasting 5h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 01:13 PM UTC
Valued Client, The team is currently troubleshooting network issues which are affecting connectivity to our AMS node This started off as a line card issue on one of our core routers last Friday - traffic was diverted away. An emergency maintenance was done last night to reboot the card but further issues were observed. The team is now attempting to restore traffic and in the process discovered another issue and are working to resolve it. If you have any questions about this, please contact one of our NOC team members at (877) 749-2656 or [email protected] Thank you for your patience and understanding as we continue to work toward providing you with the best possible service. Kind regards, PhoenixNAP
- resolved Oct 28, 2025, 06:33 PM UTC
This incident has been resolved.