phoenixNAP experienced a major incident on July 16, 2026 affecting Colocation, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 16, 2026, 07:34 PM UTC
We have detected an issue on one of our power distribution units and will need to perform an emergency maintenance as outlined below. Date: 07/16/2026 PDB: A300 REASON FOR SHUTDOWN – Investigate Abnormal Heat IMPACT ON CUSTOMERS: Critical/ Priority 4 - We expect loss of power. Customers with redundancy may lose redundancy. We appreciate your patience and understanding in this matter and apologize for any inconveniences it may cause. If you have any questions or would like to speak further with one of our NOC Services staff members, please e-mail [email protected] . Phoenix NAP strives to provide its customers with the highest level of service reliability. Phoenix NAP will make all attempts to comply with local and national regulatory code to minimize risk exposed to clients.
- monitoring Jul 16, 2026, 08:03 PM UTC
Our teams have brought the affected systems back online, and services should be restoring. We appreciate your patience and understanding in this matter and will continue monitoring. If you have any questions or would like to speak further with one of our NOC Services staff members, please e-mail [email protected] . Phoenix NAP strives to provide its customers with the highest level of service reliability. Phoenix NAP will make all attempts to comply with local and national regulatory code to minimize risk exposed to clients.
- resolved Jul 16, 2026, 08:35 PM UTC
At this time all systems are nominal and functioning.