phoenixNAP experienced a critical incident on December 12, 2025 affecting Colocation and Dedicated Servers and 1 more component, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 12, 2025, 08:17 AM UTC
Hello, We are currently experiencing a network-related issue affecting services at our Belgrade location. Customers may encounter connectivity problems across IP services, Dedicated Servers, and Colocation environments. Details: Our NetOps team has identified abnormal network behavior impacting routing and service availability. The issue is being actively investigated in coordination with our upstream providers. For any questions or concerns, please contact us at [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
- monitoring Dec 12, 2025, 08:18 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 08:44 AM UTC
This incident has been resolved.