phoenixNAP incident

Console Access Unavailable via Portal for BMC/DS customers

Notice Resolved View vendor source →

phoenixNAP experienced a notice incident on December 19, 2025 affecting Bare Metal Cloud and Dedicated Servers and 1 more component, lasting 53m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 07:46 AM UTC
Resolved
Dec 19, 2025, 08:40 AM UTC
Duration
53m
Detected by Pingoru
Dec 19, 2025, 07:46 AM UTC

Affected components

Bare Metal CloudDedicated ServersDedicated ServersDedicated ServersDedicated ServersDedicated ServersDedicated ServersDedicated ServersBare Metal CloudBare Metal Cloud

Update timeline

  1. investigating Dec 19, 2025, 07:46 AM UTC

    Status: Investigating Impact: Users are unable to access the console through the BMC and DS portals. Description: We are currently experiencing an issue where console access is not working when initiated through the BMC and DS portals. Affected users may encounter errors or be unable to launch the console session. Current Status: Our engineering team is actively investigating the root cause and working to restore normal functionality as quickly as possible.

  2. identified Dec 19, 2025, 08:36 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 19, 2025, 08:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 19, 2025, 08:40 AM UTC

    This incident has been resolved.