Incident - Network Issue Phoenix Dedicated Servers Solution Services

Update timeline

1. investigating Feb 10, 2026, 12:49 AM UTC

   Hello, We are currently experiencing a network-related issue affecting Baremetal server services at our Phoenix location. We are investigating it and we will provide updates via email and this page shortly.

2. investigating Feb 10, 2026, 01:30 AM UTC

   We are continuing to investigate a network-related issue affecting BareMetal Server Services at our Phoenix location. We will provide updates via email and this page shortly.

3. investigating Feb 10, 2026, 01:31 AM UTC

   Hello, We are currently experiencing a network-related issue affecting Baremetal server services at our Phoenix location. Our team is actively investigating the issue, and we will continue to provide updates via email and on this page as we learn more.

4. investigating Feb 10, 2026, 02:01 AM UTC

   We are continuing to investigate a network-related issue affecting BareMetal Server Services at our Phoenix location. Our team is actively investigating the issue, and we will continue to provide updates via email and on this page as we learn more.

5. investigating Feb 10, 2026, 02:24 AM UTC

   We are continuing to investigate a network-related issue, possibly originating within our network infrastructure, affecting BareMetal Server Services at our Phoenix location, and we will provide updates via email and on this page as we learn more.

6. investigating Feb 10, 2026, 02:53 AM UTC

   We are continuing to investigate a network-related issue, possibly originating within our network infrastructure, affecting BareMetal Server Services at our Phoenix location, and we will provide updates via email and on this page as we learn more.

7. investigating Feb 10, 2026, 03:25 AM UTC

   We are continuing to investigate a network-related issue, possibly originating within our network infrastructure, affecting Dedicated Servers Solution Services at our Phoenix location, and we will provide updates via email and on this page as we learn more.

8. identified Feb 10, 2026, 03:56 AM UTC

   We have identified an issue within our network equipment that is affecting Dedicated Servers Solution Services at our Phoenix location. Our team is actively working to locate a replacement to resolve the issue, and we will provide updates via email and on this page as more information becomes available.

9. identified Feb 10, 2026, 04:13 AM UTC

   We have identified a failure in one of our network switches that is impacting Dedicated Servers Solution Services in our Phoenix location. We recognize the disruption this is causing and are actively working to secure and deploy a replacement. We will share updates via email and on this page as more information becomes available.

10. identified Feb 10, 2026, 04:51 AM UTC

    We have made progress in addressing an issue within our network equipment that is impacting Dedicated Servers Solution Services in our Phoenix location. Our team is actively working on implementing the necessary remediation, and we will continue to provide updates via email and on this page as more information becomes available.

11. identified Feb 10, 2026, 05:35 AM UTC

    We have made progress in addressing an issue within our network equipment that is impacting Dedicated Servers Solution Services in our Phoenix location. Our team is actively working on implementing the necessary remediation, and we will continue to provide updates via email and on this page as more information becomes available.

12. identified Feb 10, 2026, 06:35 AM UTC

    We have made progress in addressing an issue within our network equipment that is impacting Dedicated Servers Solution Services in our Phoenix location. Our team is actively working on implementing the necessary remediation, and we will continue to provide updates via email and on this page as more information becomes available.

13. identified Feb 10, 2026, 09:26 AM UTC

    We wanted to share a quick update regarding the recent service disruption. A fix has been implemented, and we’re happy to report that services are partially recovering. Our team is actively continuing to work to ensure a full and stable recovery as quickly as possible. Some functionality may still be limited during this time, but progress is moving in the right direction. We truly appreciate your patience and understanding while we complete the remaining work We’ll provide another update as soon as the service is fully restored.

14. identified Feb 10, 2026, 09:29 AM UTC

    We wanted to share a quick update regarding the recent service disruption. A fix has been implemented, and we’re happy to report that services are partially recovering. Our team is actively continuing to work to ensure a full and stable recovery as quickly as possible. Some functionality may still be limited during this time, but progress is moving in the right direction. We truly appreciate your patience and understanding while we complete the remaining work. We’ll provide another update as soon as the service is fully restored.

15. identified Feb 10, 2026, 10:10 AM UTC

    We wanted to share a quick update regarding the recent service disruption. Frontend services have now been successfully restored, and users should be able to access the services. Our team remains actively engaged in restoring backend services to achieve full system stability. While some functionality may still be limited, progress continues steadily. We truly appreciate your patience and understanding, and we’ll provide another update as soon as all backend services are fully restored.

16. resolved Feb 10, 2026, 04:48 PM UTC

    Our teams have completed the restoration of backend connectivity, and all services are now fully operational. If you experience any issues or notice anything out of the ordinary, please don't hesitate to reach out to us. Thank you again for your patience and cooperation during the restoration process.