phoenixNAP Outage History

phoenixNAP is up right now

Pingoru has recorded 49 incidents for phoenixNAP: 21 in the last 12 months and 4 in the last 90 days.

Source: status.phoenixnap.com

49incidents recorded
21last 12 months
4last 90 days
8 hourstypical duration

Incidents, newest first

Critical June 27, 2025 Issue detected on Colocation in Phoenix 1h 33m Colocation

Started Jun 27, 2025, 07:14 PM UTC· resolved Jun 27, 2025, 08:47 PM UTC

  1. investigating Jun 27, 2025, 07:14 PM UTC

    Our team has detected an issue with our Colocation in Phoenix. We are investigating it, and we will provide updates via email and on this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services

  2. investigating Jun 27, 2025, 07:43 PM UTC

    Our team has detected a network issue with our Colocation in Phoenix node. Our teams are investigating, and we will provide further updates as they are available via email and on this page. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services

  3. identified Jun 27, 2025, 08:07 PM UTC

    Our team has detected a network issue with our Colocation in Phoenix node. The issue has been identified and our teams have implemented a remediation. We will provide further updates as they are available via email and on this page. If you continue to have issues, please reach out to our support team. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services

  4. monitoring Jun 27, 2025, 08:25 PM UTC

    A network issue was detected with our Colocation in Phoenix node. Our teams have implemented a fix and everything appears stable. We will provide further updates as they are available via email and on this page. If you continue to have issues, please reach out to our support team. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services

  5. resolved Jun 27, 2025, 08:47 PM UTC

    At this time the issue detected in our Colocation in Phoenix node has been resolved and we expect no further impact. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services

Read the full incident report →

Critical June 26, 2025 Issue detected on Managed Backup for Office 365 in Phoenix 6d 23h Managed Backup for Office 365

Started Jun 26, 2025, 09:36 PM UTC· resolved Jul 03, 2025, 09:27 PM UTC

  1. investigating Jun 26, 2025, 09:36 PM UTC

    We are currently experiencing an issue with the PHX Managed Backup for Office 365 services. We are actively engaged with the vendor, have escalated this issue to the vendor management team, and are currently pending a fix. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services

  2. investigating Jun 26, 2025, 10:32 PM UTC

    We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services

  3. investigating Jun 26, 2025, 11:30 PM UTC

    We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services

  4. investigating Jun 27, 2025, 12:00 AM UTC

    We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services

  5. investigating Jun 27, 2025, 12:29 AM UTC

    We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services

  6. investigating Jun 27, 2025, 01:35 AM UTC

    We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services

  7. investigating Jun 27, 2025, 03:10 AM UTC

    We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services

  8. investigating Jun 27, 2025, 04:13 AM UTC

    We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services

  9. investigating Jun 27, 2025, 04:57 AM UTC

    We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services

  10. investigating Jun 27, 2025, 08:26 AM UTC

    We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services

  11. investigating Jun 27, 2025, 01:19 PM UTC

    We are continuing to work with our vendor on the issue with the PHX Managed Backup for Office 365 services. There is no ETA for resolution at this time. Client Impact - Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services

  12. investigating Jul 01, 2025, 05:38 PM UTC

    We are continuing to experience issues with the PHX Managed Backup for Office 365 services. Unfortunately, we experienced some issue during the update and a few of the environment's components are not operating as expected. While some backup jobs have begun to run successfully, others continue to fail. We are actively engaged with the vendor and are currently pending feedback. There is no ETA for resolution at this time. Client Impact - Multiple Managed Backup for Office 365 backup jobs are failing to complete. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services Thank you

  13. resolved Jul 03, 2025, 09:27 PM UTC

    We are pleased to report that this issue has been resolved. The environment is online and processing backups jobs as expected. We are continuing to monitor the environment as needed. Client impact - None

Read the full incident report →

Critical May 29, 2025 Service Outage Notification – Managed Backups and Veeam Services in ASH VPDC 2h 2m Backup as a Service (BaaS) - Veeam Managed Backups, Backup as a Service (BaaS) - Veeam Cloud Connect, Disaster Recovery as a Service (DRaaS) - Veeam Cloud Connect Replication

Started May 29, 2025, 10:35 AM UTC· resolved May 29, 2025, 12:38 PM UTC

  1. investigating May 29, 2025, 10:35 AM UTC

    Dear Customer, Please be advised that we are currently experiencing service issues affecting Managed Backups (VBR), Veeam Cloud Connect (VCC), and Veeam Cloud Connect Replication (VCCR) within the ASH BaaS environment. Our technical teams are actively working to resolve the issue and restore full functionality as quickly as possible. We will provide further updates as they become available. We apologize for any inconvenience this may cause and appreciate your understanding.

  2. investigating May 29, 2025, 10:44 AM UTC

    We are continuing to investigate this issue.

  3. resolved May 29, 2025, 12:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 31, 2025 Packet Loss in Phoenix network 4m Colocation, Dedicated Servers

Started Mar 31, 2025, 10:13 PM UTC· resolved Mar 31, 2025, 10:17 PM UTC

  1. identified Mar 31, 2025, 10:13 PM UTC

    We are experiencing packet loss in our Phoenix network, affecting BMS and COLO. Our teams have identified the issue and are working on a resolution. Additional information will be provided as soon as possible.

  2. resolved Mar 31, 2025, 10:17 PM UTC

    This incident is now resolved and traffic is returning to normal.

Read the full incident report →

Major March 26, 2025 Intermittent Network Issues In Our Phoenix Node 22h 3m IP Services

Started Mar 26, 2025, 03:55 PM UTC· resolved Mar 27, 2025, 01:58 PM UTC

  1. identified Mar 26, 2025, 03:55 PM UTC

    Hello, We are currently tracking an intermittent network issue with our external connectivity service in our Phoenix location. Our Network Engineers are investigating, further updates to follow.

  2. identified Mar 26, 2025, 06:31 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Mar 26, 2025, 10:31 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 26, 2025, 11:50 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Mar 27, 2025, 01:01 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Mar 27, 2025, 03:14 AM UTC

    We are continuing to work on a fix for this issue.

  7. identified Mar 27, 2025, 04:04 AM UTC

    We are continuing to work on a fix for this issue.

  8. identified Mar 27, 2025, 05:00 AM UTC

    We are continuing to work on a fix for this issue.

  9. identified Mar 27, 2025, 06:06 AM UTC

    We are continuing to work on a fix for this issue.

  10. identified Mar 27, 2025, 07:01 AM UTC

    We are continuing to work on a fix for this issue.

  11. identified Mar 27, 2025, 08:08 AM UTC

    We are continuing to work on a fix for this issue.

  12. identified Mar 27, 2025, 09:05 AM UTC

    We are continuing to work on a fix for this issue.

  13. identified Mar 27, 2025, 10:03 AM UTC

    We are continuing to work on a fix for this issue.

  14. identified Mar 27, 2025, 11:05 AM UTC

    We are continuing to work on a fix for this issue.

  15. identified Mar 27, 2025, 12:06 PM UTC

    We are continuing to work on a fix for this issue.

  16. identified Mar 27, 2025, 01:05 PM UTC

    We are continuing to work on a fix for this issue.

  17. resolved Mar 27, 2025, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 5, 2025 Intermittent Issues with IPSEC VPN in PHX DSC Node 2h 39m Data Security Cloud (DSC)

Started Mar 05, 2025, 07:28 PM UTC· resolved Mar 05, 2025, 10:08 PM UTC

  1. investigating Mar 05, 2025, 07:28 PM UTC

    Location: PHX Environment: Data Security Cloud (DSC) Outage Level: Partial Outage We are currently experiencing an issue in PHX DSC VMware Cloud Director regarding NSX Edge's IPSEC VPN services. We have isolated the issue and are currently working to correct it. Client Impact - IPSEC VPNs are dropping active connections.

  2. investigating Mar 05, 2025, 08:34 PM UTC

    We are continuing to troubleshoot this issue and have engaged the vendor via a Severity 1 support case. Updates to continue. Client Impact - IPSEC VPNs are dropping active connections and are unable to be reestablished.

  3. resolved Mar 05, 2025, 10:08 PM UTC

    This issue has been resolved. At this time, we are seeing the VPN connections reestablish and internal/external clients have confirmed the same. We will continue to monitor for any lingering issues. Client impact - None

Read the full incident report →

Minor March 5, 2025 Degraded Performance in ASH VPDC Node 56m Virtual Private Data Center (VPDC)

Started Mar 05, 2025, 06:38 PM UTC· resolved Mar 05, 2025, 07:34 PM UTC

  1. investigating Mar 05, 2025, 06:38 PM UTC

    Location: ASH Environment: Virtual Private Data Center (VPDC) Outage Level: Degraded performance We are currently experiencing an issue with the ASH VPDC VMware Cloud Director. We are actively troubleshooting and are engaged with the vendor. Updates to follow. Client Impact - VM management through via VCD is failing. VMs are online and functioning as expected. Access to http://ashvpdc.phoenixnap.com/ may be intermittent as troubleshooting continues.

  2. resolved Mar 05, 2025, 07:34 PM UTC

    Our engineers have resolved the issue with the ASH VPDC VMware Cloud Director. At this time, the incident is resolved and no further issues are expected. If you continue to have issues, please reach out to our Support Team at [email protected].

Read the full incident report →

Major February 9, 2025 Incident - Cloud Directory Availability service status 49m Data Security Cloud (DSC)

Started Feb 09, 2025, 08:37 AM UTC· resolved Feb 09, 2025, 09:26 AM UTC

  1. investigating Feb 09, 2025, 08:37 AM UTC

    We would like to inform that to unforeseen circumstances, the Cloud Directory Availability service is currently down. As soon as the service has been fixed, we will update this notification

  2. resolved Feb 09, 2025, 09:26 AM UTC

    The Cloud Directory availability service issue has been resolved. The service is now fully operational again.

Read the full incident report →

Major January 12, 2025 Bare Metal Cloud Network/Power Outage in Austin Location - 01/12/2025 18h 42m Bare Metal Cloud

Started Jan 12, 2025, 02:41 PM UTC· resolved Jan 13, 2025, 09:24 AM UTC

  1. investigating Jan 12, 2025, 02:41 PM UTC

    Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP

  2. investigating Jan 12, 2025, 03:06 PM UTC

    Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP

  3. investigating Jan 12, 2025, 03:27 PM UTC

    Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP

  4. investigating Jan 12, 2025, 04:20 PM UTC

    Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP

  5. investigating Jan 12, 2025, 05:18 PM UTC

    Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP

  6. investigating Jan 12, 2025, 06:51 PM UTC

    Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP

  7. investigating Jan 12, 2025, 08:16 PM UTC

    Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We have investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP

  8. investigating Jan 12, 2025, 08:55 PM UTC

    Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We are still investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP

  9. investigating Jan 12, 2025, 10:38 PM UTC

    Valued Customer, We have identified an issue which affected a certain number of clients in Bare Metal Cloud environment in Austin location. We are still investigating and analyzing an issue, we will provide more information to follow. If you have any questions about this incident, feel free to reach out to [email protected] Kind regards, PhoenixNAP

  10. resolved Jan 13, 2025, 09:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 31, 2024 Issue detected with receiving BMC Verification Codes when trying to login to BMC account 1h 43m Bare Metal Cloud, Bare Metal Cloud, Bare Metal Cloud, Bare Metal Cloud and 3 more

Started Dec 31, 2024, 11:41 PM UTC· resolved Jan 01, 2025, 01:24 AM UTC

  1. investigating Dec 31, 2024, 11:41 PM UTC

    Our team has detected an issue on our BMC Verification Codes not being sent out. We are investigating it and we will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected].

  2. investigating Jan 01, 2025, 12:31 AM UTC

    We are continuing to investigate an issue on BMC Verification Codes not being sent out. We will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected].

  3. investigating Jan 01, 2025, 01:01 AM UTC

    We are continuing to investigate an issue on BMC Verification Codes not being sent out. We will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected].

  4. resolved Jan 01, 2025, 01:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Major December 31, 2024 Zerto Services Incident - Multiple Locations 17h 41m Disaster Recovery as a Service (DRaaS) - Zerto, Disaster Recovery as a Service (DRaaS) - Zerto, Disaster Recovery as a Service (DRaaS) - Zerto

Started Dec 31, 2024, 01:38 AM UTC· resolved Dec 31, 2024, 07:20 PM UTC

  1. investigating Dec 31, 2024, 01:38 AM UTC

    We are currently investigating issues with Zerto services for the following sites: https://ashdr.phoenixnap.com https://phxdr.phoenixnap.com https://nlddr.phoenixnap.com Our team is actively working to identify the cause and will provide updates as more information becomes available. While we investigate the sites may be inaccessible. Thank you for your patience.

  2. investigating Dec 31, 2024, 02:01 AM UTC

    We are continuing to investigate issues with Zerto services for the following sites: https://ashdr.phoenixnap.com https://phxdr.phoenixnap.com https://nlddr.phoenixnap.com Our team is actively working to identify the cause and will provide updates as more information becomes available. While we investigate the sites may be inaccessible. Thank you for your patience.

  3. investigating Dec 31, 2024, 02:30 AM UTC

    We have engaged the vendor and are continuing to investigate the issue with the Zerto services for: https://ashdr.phoenixnap.com https://phxdr.phoenixnap.com https://nlddr.phoenixnap.com Our team is actively working with the vendor to identify the cause and will provide updates as more information becomes available.

  4. identified Dec 31, 2024, 03:06 AM UTC

    We have engaged the vendor and have isolated the issue: https://ashdr.phoenixnap.com https://phxdr.phoenixnap.com https://nlddr.phoenixnap.com Our team is actively working with the vendor to resolve the cause and will provide updates as more information becomes available.

  5. resolved Dec 31, 2024, 07:20 PM UTC

    Zerto - This issue has been resolved and all replication sites are back online.

Read the full incident report →

Major December 17, 2024 Subject: Investigating Potential Issue at PHX Datacenter 5h 17m Bare Metal Cloud

Started Dec 17, 2024, 04:31 AM UTC· resolved Dec 17, 2024, 09:49 AM UTC

  1. investigating Dec 17, 2024, 04:31 AM UTC

    We are currently investigating a potential issue at our PHX datacenter. Our team is actively working to identify the cause and will provide updates as more information becomes available. Thank you for your patience.

  2. investigating Dec 17, 2024, 05:02 AM UTC

    We are currently investigating a potential issue at our PHX datacenter. Our team is actively working to identify the cause and will provide updates as more information becomes available. Thank you for your patience.

  3. identified Dec 17, 2024, 05:31 AM UTC

    We have identified issue at our PHX datacenter. Our team is actively working on fix now and will provide updates as more information becomes available. Thank you for your patience.

  4. identified Dec 17, 2024, 05:48 AM UTC

    We have identified issue at our PHX datacenter. Our team is actively working on fix now and will provide updates as more information becomes available. Thank you for your patience.

  5. monitoring Dec 17, 2024, 06:10 AM UTC

    We have applied fix on issue at our PHX datacenter. Our team is actively monitoring now and will provide updates as more information becomes available. Thank you for your patience.

  6. monitoring Dec 17, 2024, 06:27 AM UTC

    We have applied fix on issue at our PHX datacenter. Our team is actively monitoring now and will provide updates as more information becomes available. Thank you for your patience.

  7. monitoring Dec 17, 2024, 07:31 AM UTC

    We have applied fix on issue at our PHX datacenter. Our team is actively monitoring now and will provide updates as more information becomes available. Thank you for your patience.

  8. monitoring Dec 17, 2024, 08:39 AM UTC

    We have applied fix on issue at our PHX datacenter. Our team is actively monitoring now and will provide updates as more information becomes available. Thank you for your patience.

  9. monitoring Dec 17, 2024, 09:36 AM UTC

    We have applied fix on issue at our PHX datacenter. Our team is actively monitoring now and will provide updates as more information becomes available. Thank you for your patience.

  10. resolved Dec 17, 2024, 09:49 AM UTC

    We have resolved the issue on BMC in Phoenix that we identified earlier today. All our systems are now back up and running. Please accept our sincere apologies for any inconvenience this may have caused.

Read the full incident report →