phoenixNAP incident

Outage - Ashburn - Disaster Recovery as a Service (DRaaS) VMware Cloud Director Availability

Major Resolved View vendor source →

phoenixNAP experienced a major incident on August 6, 2025 affecting Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability, lasting 5d 14h. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 10:28 AM UTC
Resolved
Aug 12, 2025, 12:45 AM UTC
Duration
5d 14h
Detected by Pingoru
Aug 06, 2025, 10:28 AM UTC

Affected components

Disaster Recovery as a Service (DRaaS) - VMware vCloud Availability

Update timeline

  1. investigating Aug 06, 2025, 10:28 AM UTC

    We are experiencing issues with replications originating from PHX DRaaS (https://phxdscvcav.phoenixnap.com) and replicating to ASH DRaaS (https://dsc-ash-vcda.phoenixnap.com). We are actively working with the vendor to resolve this issue. Impacted components: VMware Cloud Director Availability (https://dsc-ash-vcda.phoenixnap.com)

  2. investigating Aug 07, 2025, 04:39 AM UTC

    The vendor is reviewing the information and logs collected during the troubleshooting session. We are pending their review and feedback. Client impact: VM replication from PHX DSC to ASH DSC is failing.

  3. investigating Aug 07, 2025, 06:08 AM UTC

    No new updates at this time - The vendor is reviewing the information and logs collected during the troubleshooting session. We are pending their review and feedback. We will continue to follow up for updates as needed. Client impact: VM replication from PHX DSC to ASH DSC is failing.

  4. investigating Aug 07, 2025, 10:05 AM UTC

    No new updates at this time - The vendor is reviewing the information and logs collected during the troubleshooting session. We are pending their review and feedback. We will continue to follow up for updates as needed. Client impact: VM replication from PHX DSC to ASH DSC is failing.

  5. investigating Aug 08, 2025, 04:42 AM UTC

    No new status updates at this time - The vendor is continuing to review recently provided log bundles. We are pending their review and feedback. We will continue to follow up for updates as needed. Client impact: VM replication from PHX DSC to ASH DSC is failing.

  6. investigating Aug 08, 2025, 12:29 PM UTC

    No new status updates at this time - The vendor is continuing to review recently provided log bundles. We are pending their review and feedback. We will continue to follow up for updates as needed. Client impact: VM replication from PHX DSC to ASH DSC is failing.

  7. investigating Aug 09, 2025, 04:51 AM UTC

    This issue has been resolved.

  8. resolved Aug 12, 2025, 02:00 PM UTC

    This incident has been resolved.