phoenixNAP experienced a minor incident on July 9, 2026 affecting Dedicated Servers and Bare Metal Cloud, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Dedicated ServersBare Metal Cloud
Update timeline
- investigating Jul 09, 2026, 12:50 PM UTC
Our team has detected an issue with intermittent disconnects on our network in our Ashburn location. We are investigating it and we will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected].
- resolved Jul 09, 2026, 01:17 PM UTC
After a brief interruption our services have recovered and they are fully operational. If you have any questions about this incident, feel free to reach out to [email protected].