phoenixNAP incident

Update on the recently identified issue on IP Services in the Los Angeles Node

Minor Resolved View vendor source →

phoenixNAP experienced a minor incident on February 4, 2026 affecting IP Services, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2026, 09:41 PM UTC
Resolved
Feb 04, 2026, 11:25 PM UTC
Duration
1h 44m
Detected by Pingoru
Feb 04, 2026, 09:41 PM UTC

Affected components

IP Services

Update timeline

  1. investigating Feb 04, 2026, 09:41 PM UTC

    Our team is investigating the issue on IP Services in the Los Angeles node affecting connections to the Asian Pacific Regions. We will be providing more details as soon as we identify the cause and resolve the issue. For any questions or concerns, please contact us at [email protected]. phoenixNAP Support

  2. resolved Feb 04, 2026, 11:25 PM UTC

    This incident has been resolved. If you are still experiencing issues and for any questions or concerns, please contact us at [email protected].