phoenixNAP experienced a major incident on August 26, 2025 affecting Data Security Cloud (DSC), lasting 14m. The incident has been resolved; the full update timeline is below.
Affected components
Data Security Cloud (DSC)
Update timeline
- investigating Aug 26, 2025, 11:10 PM UTC
We are currently experiencing an issue with the Phoenix DSC Zerto DRaaS offering. We are actively troubleshooting and have a Severity 1 case opened with the vendor. Updates to follow. Client Impact - Zerto replication jobs are failing.
- resolved Aug 26, 2025, 11:24 PM UTC
This issue has now been resolved. Replication jobs are now actively running/succeeding.