phoenixNAP experienced a minor incident on April 27, 2026 affecting Data Security Cloud (DSC), lasting 4h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 27, 2026, 06:05 AM UTC
Our team has detected an issue on our DSC in ASHBURN. We are investigating it, and we will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC
- identified Apr 27, 2026, 07:27 AM UTC
The VCC, VCCR ,Managed backups, Zerto and VCDA services are currently affected. The DSC service is also impacted; clients are able to log in, however, configuration changes cannot be performed at this time.
- resolved Apr 27, 2026, 10:43 AM UTC
We have resolved the issue on DSC in ASHBURN that we identified earlier today. All our systems are now back up and running. We want you to know that we take this issue very seriously. Please accept our sincere apologies for any inconvenience this may have caused.