phoenixNAP incident
Issue detected on backup-as-a-service in Phoenix
phoenixNAP experienced a major incident on October 9, 2025 affecting Backup as a Service (BaaS) - Veeam Managed Backups and Backup as a Service (BaaS) - Veeam Cloud Connect, lasting 2d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2025, 02:34 PM UTC
Our team has detected an issue on our backup-as-a-service in Phoenix. We are investigating it and we will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
- identified Oct 09, 2025, 03:33 PM UTC
Our team has identified the issue with our backup-as-a-service in Phoenix. Our Engineers are actively troubleshooting this with the vendor at this time to resolve this as quickly as possible. We will provide updates as they become available. Thank you. If you have any questions about this incident, feel free to reach out to [email protected].
- identified Oct 10, 2025, 10:01 AM UTC
Status - No change - the repair process is still actively running. Our team has identified the issue with our backup-as-a-service in Phoenix. Our Engineers are actively troubleshooting this with the vendor at this time to resolve this as quickly as possible. We will provide updates as they become available. Thank you. If you have any questions about this incident, feel free to reach out to [email protected].
- resolved Oct 11, 2025, 07:48 PM UTC
We have resolved the issue on our backup-as-a-service in Phoenix. The repair process has completed and all of our systems are now back up and running. We will be monitoring the environment and storage array as needed to ensure everything is operating as expected. If you continue to have issues or if you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services