phoenixNAP incident

Veeam users in PHX DSC cannot log in to the Self-Service Backup Portal

Notice Resolved View vendor source →

phoenixNAP experienced a notice incident on December 4, 2025 affecting Data Security Cloud (DSC) and Backup as a Service (BaaS) - Veeam Managed Backups, lasting 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 04, 2025, 04:08 PM UTC
Resolved
Dec 04, 2025, 04:15 PM UTC
Duration
6m
Detected by Pingoru
Dec 04, 2025, 04:08 PM UTC

Affected components

Data Security Cloud (DSC)Backup as a Service (BaaS) - Veeam Managed Backups

Update timeline

  1. investigating Dec 04, 2025, 04:08 PM UTC

    We are aware of an issue preventing PHX DSC users from accessing the Veeam Self-Service Backup Portal. Users may experience login failures or inability to load the interface. Portal URL: https://dsc-vem.phoenixnap.com/vCloud/client_org_name Impact: Portal login unavailable Backup Operations: Not impacted — backups are running normally

  2. resolved Dec 04, 2025, 04:19 PM UTC

    This incident has been resolved.