phoenixNAP incident

Backup as a Service (BaaS) - Veeam Managed Backups

phoenixNAP experienced a notice incident on January 26, 2026 affecting Backup as a Service (BaaS) - Veeam Managed Backups, lasting 4h 37m. The incident has been resolved; the full update timeline is below.

Started: Jan 26, 2026, 11:16 PM UTC
Resolved: Jan 27, 2026, 03:53 AM UTC
Duration: 4h 37m
Detected by Pingoru: Jan 26, 2026, 11:16 PM UTC

Affected components

Update timeline

investigating Jan 26, 2026, 11:16 PM UTC

Location - PHX DSC Product - Backup as a Service (BaaS) - Veeam Managed Backups Severity - Outage We are currently experiencing an issue with our PHX Backup as a Service (BaaS) - Veeam Managed Backups environment. We are engaged with the vendor and are actively troubleshooting this issue. Updates to follow. Impact - Veeam backup and backup copy jobs are failing. The Veeam Enterprise Manager is currently unable to process requests.
resolved Jan 27, 2026, 03:53 AM UTC

We have resolved the issue onBackup as a Service (BaaS) in Phoenix that we identified earlier today. All our systems are now back up and running. All jobs are now functional. We want you to know that we take this issue very seriously. Please accept our sincere apologies for any inconvenience this may have caused.