phoenixNAP experienced a major incident on June 10, 2026 affecting Colocation, lasting 2h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 10, 2026, 06:19 PM UTC
Our teams are aware of an issue affecting network connectivity in our Phoenix Node affecting colocation customers. Our engineers are working on a fix and we'll update here as soon as possible.
- identified Jun 10, 2026, 06:32 PM UTC
Our engineers have identified the issue and are working to restore connectivity. We will continue posting updates here as the situation progresses.
- identified Jun 10, 2026, 07:07 PM UTC
Our engineers are continuing to work on restoring connectivity. Please check back for updates here. As always, you can also contact our support team at [email protected]
- monitoring Jun 10, 2026, 07:21 PM UTC
Our engineers have implemented a resolution that appears to have restored connectivity. We are continuing to monitor traffic. If you continue to have issues, please email us at [email protected]
- resolved Jun 10, 2026, 08:37 PM UTC
Connectivity was restored and all network traffic appears to be passing normally. If you continue to have issues, please email us at [email protected]