phoenixNAP experienced a minor incident on July 8, 2025 affecting Colocation and Dedicated Servers and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 08, 2025, 08:15 PM UTC
Our team has detected an issue on our Networking in Amsterdam. We are investigating it and we will provide updates via email and this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
- identified Jul 08, 2025, 08:18 PM UTC
Our team has identified an issue with our network in Amsterdam. We are investigating it, and we will provide updates via email and on this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP NOC / phoenixNAP Cloud Services
- identified Jul 08, 2025, 08:19 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 08, 2025, 08:26 PM UTC
A fix has been implemented for this. Please report continued issues to [email protected] phoenixNAP Support Services
- resolved Jul 08, 2025, 08:44 PM UTC
This incident has been resolved.