phoenixNAP experienced a minor incident on November 13, 2025 affecting Managed Backup for Office 365, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2025, 06:27 PM UTC
Location - PHX Product - Managed Backup for Office 365 Severity - Deprecated Performance ---------------------- We are currently experiencing an issue with our PHX Veeam Managed Backup for Office 365 self-restore portal. We are currently engaging the vendor to assist with troubleshooting. Updates to follow. Client Impact - Clients are unable to utilize the self-restore portal to restore VBM365 data. Please open a support case in the event a VBM365 restore is required. ([email protected])
- investigating Nov 13, 2025, 06:51 PM UTC
This issue has been resolved. The self-restore portal is now functioning as expected.
- resolved Nov 13, 2025, 06:51 PM UTC
This incident has been resolved.