phoenixNAP experienced a notice incident on August 20, 2026 affecting Colocation and Dedicated Servers and 1 more component, lasting 9h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 09:15 AM UTC
We're observing the elevated temperatures in RadiusDC, which triggered our environmental monitoring systems. Our team is actively investigating the cause and monitoring temperature levels across the affected area. Systems remain under close observation, and we are taking precautionary measures to maintain safe operating conditions and service stability.
- investigating Aug 20, 2026, 09:40 AM UTC
Our teams are working closely with the RadiusDC team, as the incident has been escalated to them for further investigation and resolution.
- investigating Aug 20, 2026, 10:34 AM UTC
We are seeing temperatures stabilize in the affected data center. Our teams continue to closely monitor the situation.
- monitoring Aug 20, 2026, 10:57 AM UTC
We’ve received feedback from customers that temperatures have stabilized on their end. We’re continuing to monitor the situation closely and will provide further updates as needed.
- monitoring Aug 20, 2026, 01:20 PM UTC
So far, all alerts have cleared, and temperatures have returned to normal levels. We continue to monitor the situation closely to ensure conditions remain stable.
- monitoring Aug 20, 2026, 02:01 PM UTC
The issue is now considered resolved, and no further impact has been observed. We will continue to monitor the environment as part of our normal operations.
- resolved Aug 20, 2026, 06:45 PM UTC
The issue is now considered resolved, and no further impact has been observed.