phoenixNAP experienced a major incident on July 3, 2025 affecting Colocation and Dedicated Servers and 1 more component, lasting 3h 43m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 03, 2025, 05:36 PM UTC
We are currently aware of a networking issue in our Amsterdam node and our teams are troubleshooting. We will provide updates via email and on this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services
- identified Jul 03, 2025, 06:03 PM UTC
We are currently aware of a networking issue in our Amsterdam node. Our teams have identified the issue and are working on a remediation. We will provide updates via email and on this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services
- identified Jul 03, 2025, 06:37 PM UTC
We are currently aware of a networking issue in our Amsterdam node. Our teams have identified the issue and are still working on a resolution. We will provide updates via email and on this page shortly. If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services
- identified Jul 03, 2025, 07:10 PM UTC
We are currently aware of an ongoing networking issue in our Amsterdam node. Our teams have identified the cause of the issues and are working on a resolution. We will provide updates via email and on this page as they become available If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services
- identified Jul 03, 2025, 07:45 PM UTC
We are currently aware of an ongoing networking issue in our Amsterdam node. Our teams have identified the cause of the issues and are working on a resolution. We will provide updates via email and on this page as they become available If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services
- identified Jul 03, 2025, 08:33 PM UTC
We are currently aware of an ongoing networking issue in our Amsterdam node. Our teams have identified the cause of the issues and are working on a resolution. We will provide updates via email and on this page as they become available If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services
- monitoring Jul 03, 2025, 09:08 PM UTC
Our teams have implemented a fix to the ongoing network issue in our Amsterdam node. We are currently monitoring to ensure the resolution holds. If you continue to have issues please reach out to our support team. We will provide updates via email and on this page as they become available If you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services
- resolved Jul 03, 2025, 09:20 PM UTC
Our teams have implemented a fix to the ongoing network issue in our Amsterdam node. At this time we believe all issues related to this event have been resolved. If you continue to have issues or if you have any questions about this incident, feel free to reach out to [email protected]. phoenixNAP Support Services