phoenixNAP experienced a critical incident on August 14, 2026 affecting Object Storage Service (OSS), lasting 3d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 14, 2026, 10:24 AM UTC
Following the cooling issue at our Phoenix (PHX) facility, the Cloud Object Storage service is currently unavailable. Our engineering teams are actively working to restore service. We will provide further updates as more information becomes available. ETA: N/A
- investigating Aug 14, 2026, 02:07 PM UTC
Following the cooling issue at our Phoenix (PHX) facility, the Cloud Object Storage service is currently unavailable. Our engineering team is still actively working with the vendor to restore service. We will provide further updates as more information becomes available. ETA: N/A
- identified Aug 14, 2026, 05:42 PM UTC
We are actively collaborating with our vendor to resolve ongoing issues with our S3 Storage. While the service remains accessible, connected applications and dependent services may experience intermittent errors. We are monitoring the situation closely alongside our vendor and will share further updates as new information becomes available. There is currently no estimated time of resolution (ETA). We appreciate your patience as we work toward a full recovery.
- identified Aug 17, 2026, 10:24 AM UTC
We have resolved the issue on Object Storage Service in Phoenix that we identified previously. Our services are now back online and running. We want you to know that we take this issue very seriously. Please accept our sincere apologies for any inconvenience this may have caused.
- resolved Aug 17, 2026, 10:26 AM UTC
This incident has been resolved.