phoenixNAP experienced a major incident on October 11, 2025 affecting Dedicated Servers and Virtual Private Data Center (VPDC), lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 11, 2025, 03:58 AM UTC
We have identified network disrupting issues in our Singapore datacenter. Our engineers are investigating. More updates will follow...
- investigating Oct 11, 2025, 04:04 AM UTC
We have identified network disrupting issues in our Singapore datacenter. Our engineers are investigating. More updates will follow...
- investigating Oct 11, 2025, 04:36 AM UTC
We are continuing to investigate this issue in our Singapore datacenter. Our engineers are investigating. More updates will follow...
- identified Oct 11, 2025, 04:58 AM UTC
We encountered an unexpected issue at one of our data centers that is currently impacting services. Our team has identified the cause and is actively working to implement a fix.
- identified Oct 11, 2025, 05:45 AM UTC
We encountered an unexpected issue at one of our data centers that is currently impacting services. Our team has identified the cause and is actively working to implement a fix.
- identified Oct 11, 2025, 07:42 AM UTC
We’ve implemented a fix that has partially restored functionality for some customers. Our team is continuing to monitor the situation and working to ensure full resolution. We’re actively engaging with affected customers to verify service recovery and will share further updates as we make progress.
- identified Oct 11, 2025, 09:00 AM UTC
Hello, This issue has been resolved based on our monitoring systems and confirmations from our customers. f you have any questions about this incident, feel free to reach out to [email protected].
- identified Oct 11, 2025, 09:02 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 11, 2025, 09:04 AM UTC
This incident has been resolved.