Netskope Outage History

We are investigating a service impacting incident at the BOM2 datacenter(s) for the following service(s) Cloud Access Security Broker, Netskope Client, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

The incident has been resolved

We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Netskope has identified a mitigation strategy and is currently working on validating it

The incident has been resolved

We are investigating a service impacting incident at the LON2, MAN1 datacenter(s) for the following service(s) NPA Gateway, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

Netskope continues to investigate the issue.

Netskope identified an issue involving one of its service providers in the EU region. The issue was automatically mitigated at 11:10 UTC with no manual intervention required from Netskope. We are actively working with the service provider to complete a detailed root cause analysis and will share further updates as they become available.

The incident has been resolved

We are investigating a service impacting incident at the AKL1 datacenter(s) for the following service(s) Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.

AKL1 removed from NewEdge to allow customers to connect to alternative nearby data centers while the investigation continues

The incident has been resolved

Customers that upgraded the Netskope Chromebook Extension to v132.1.0.0 may encounter intermittent website accessibility issues.

Netskope has provided mitigation instructions via the linked support portal article. This incident will remain open for a period of time before being set to resolved.

The incident has been resolved

We are investigating a service impacting incident at the LON1, LON2, MAN1 datacenter(s) for the following service(s) IPSEC, Netskope Client, Private Access. Full details can be found on the support portal.

The incident has been resolved

We are investigating a service impacting incident for all MP datacenters related to the Netskope Client. Full details can be found on the support portal.

Netskope is targeting emergency hotfix release r132.0.7 to address the issue between Monday and Tuesday of next week. Netskope will provide confirmation of the hotfix availability once it has been successfully deployed to all commercial and compliance management plane environments.

Netskope has started deploying the r132.0.7 hot fix client release to all management planes beginning November 17th. Details regarding the deployment schedule, status, and recommended customer action has been updated in the support portal article. Once deployment has been completed to all management planes, the incident will be marked resolved.

The incident has been resolved

Netskope has completed the deployment of the r132.0.7 hot fix client release. The incident is now resolved.

We are investigating service impacting incident at several data centers for the Private Access accessibility issue. Full details can be found on the support portal.

Netskope has identified that the issue is related to a recent NPA deployment. A rollback of the code has been completed across APAC-based DP's and we have confirmation that the issue has been resolved for those specific data centers. A roll back is now being completed within the EU-based DP's listed.

Netskope has completed the roll back activity for EU-based DP's. Testing and validation is now commencing at this time.

Validations have been completed and we have confirmed the issue has been mitigated post roll back activity. Root cause investigation remains underway.

The incident has been resolved

We are investigating a service impacting incident at the LOS1 datacenter(s) for the following service(s) NPA Gateway, Secure Web Gateway. Full details can be found on the support portal.

Netskope has removed the LOS1 data center from NewEdge to force new client connections to alternative, nearby data centers while the investigation continues into potential root cause.

Netskope has identified the potential root cause as linked to a fiber cut disruption within the region. A case is opened with the IX vendor and they are actively working on restoration efforts. LOS1 will remain out of NewEdge until the IX issue has been completely resolved in order to ensure customers have the fastest connectivity and lowest latency options when steering through LOS1.

Netskope has received an update from the vendor that work continues on restoration efforts to the IX issue caused by the regional fiber cut damage. Once Netskope receives confirmation that restoration of the link has been restored, testing and validation will be performed when the IX link is reactivated. Once validations are successful, Netskope will re-enable LOS1 within the NewEdge network.

The vendor has completed the necessary repairs on the fiber link issue and connectivity with the IX has been fully restored with the LOS1 data center. Upon completing validation tests, LOS1 was reintroduced back into the NewEdge network successfully. The incident is now resolved.

The incident has been resolved

We are investigating a service impacting incident at the WAW1 datacenter(s) for the following service(s) Netskope Client, Secure Web Gateway. Full details can be found on the support portal.

This issue has been mitigated by removing WAW1 from NewEdge traffic management system.

Netskope continues to investigate for a possible root cause of the issue and WAW1 will remain out of NewEdge until the issue has been identified and resolved.

Netskope addressed the root cause of the issue and the WAW1 POP has been reintroduced back into the NewEdge network.

The incident has been resolved

We are investigating a service impacting incident at the MAN1 datacenter(s) for the following service(s) EProxy, GRE, IPSEC, Netskope Client, Proxy Chaining, Secure Web Gateway. Full details can be found on the support portal.

Netskope has identified the root cause and applying a fix to mitigate the impact.

The incident has been resolved

We are investigating a service impacting incident at the PVG1, SZX1 datacenter(s) for the following service(s) Gateway, GSLB, Netskope Client, NPA Gateway, NPA Stitcher, Private Access, Secure Web Gateway. Full details can be found on the support portal.

The incident has been resolved

We are investigating a service impacting incident at the ORD1 datacenter(s) for the following service(s) NPA Gateway. Full details can be found on the support portal.

Netskope identified a network routing path that was contributing to service disruption. The affected route was removed, and traffic has stabilized. We are currently monitoring performance and customer impact, and no further issues have been reported since mitigation. The ORD1 POP has been returned to NewEdge network, following verification of stability.

The incident has been resolved

We are investigating a service impacting incident for the following service(s) Secure Web Gateway. Full details can be found on the support portal.

The incident has been resolved

We are investigating a service impacting incident at the AM2, DFW3, FR4, FRA2, LON3, SJC1, SJC2 datacenter(s) for the following service(s) Event Logging. Full details can be found on the support portal.

Netskope has identified a potential root cause and is implementing a mitigation strategy to isolate the issue.

Netskope has confirmed that the mitigation strategy implemented was successful in isolating the issue and preventing further impact on SkopeIT application events and alerts. Root cause investigation remains underway. Additional details can be found in the support portal.

Currently the platform is processing the delayed SkopeIT application events and alerts within all impacted MPs. Current estimated completion time has been provided within the support portal article. The incident will be marked resolved once all event lag has been completely processed.

The majority of MP’s have had their application event and alert lag drained. SJC1, SJC2 and DFW3 remain in a processing status with estimate of roughly 1 to 2 hours remaining.

The incident has been resolved

We are investigating a service impacting incident at the NRT2 datacenter(s) for the following service(s) GRE, IPSEC, Netskope Client. Full details can be found on the support portal.

The incident has been resolved

We are investigating a service impacting incident at the PHL1 datacenter(s) for the following service(s) Secure Web Gateway. Full details can be found on the support portal.

Netskope is bringing PHL1 POP back into NewEdge rotation

The incident has been resolved

We are investigating a service impacting incident at the SJC1, SJC2,FRA2 datacenter(s) for the following service(s) Incident Management System, Management Console WebUI. Full details can be found on the support portal.

Netskope has identified a widespread issue affecting one of the major global network transit carriers. Our teams are actively working with partners to optimize network paths and mitigate the impact.

Netskope has implemented a workaround to mitigate the Forensics data loss on the affected SJC1, SJC2, and FRA2 management planes, and confirms that no forensics loss has been observed since 11:20 AM UTC.

The incident has been resolved

We are investigating a service impacting incident at the MNL1 datacenter(s) for the following service(s) Netskope Client, IPSec, and GRE. Full details can be found on the support portal.

During the investigation, Netskope identified that the issue may also be affecting customers steering traffic with client or IPSec/GRE methods through MNL1 POP. Hence, the IPSec/GRE services has also been disabled on MNL1, to mitigate further impact. The tunnels connected to MNL1 will failover to the secondary POP.

Netskope has identified the root cause of this issue to be wrt the routing changes on a common peering network. The validations are currently in progress after which the MNL1 POP will be re-introduced to NewEdge traffic management system.

The incident has been resolved

We are investigating a service impacting incident at the DEL1 datacenter(s) for the following service(s) Cloud Firewall, Core Services, Private Access, Secure Web Gateway. Full details can be found on the support portal.

Netskope has removed DEL1 from NewEdge as a mitigation step at 08:03 UTC and is continuing to investigate the root cause.

The incident has been resolved

We are investigating a service impacting incident at the All datacenter(s) for the following service(s) Secure Web Gateway. Full details can be found on the support portal

The incident has been resolved