Netskope incident

Service Impact for NPA to several Data Centers

Resolved after 10 hours 23 minutes, affecting AKL1 — Auckland, New Zealand and AMS1 — Amsterdam, Netherlands and 1 more, on November 8, 2025.

resolved Nov 08, 2025, 03:22 AM UTC

Validations have been completed and we have confirmed the issue has been mitigated post roll back activity. Root cause investigation remains underway.

Started: Nov 08, 2025, 12:50 AM UTC
Resolved: Nov 08, 2025, 11:13 AM UTC
Duration: 10h 23m
Detected by Pingoru: Nov 08, 2025, 12:50 AM UTC

Affected components

AKL1 — Auckland, New ZealandAMS1 — Amsterdam, NetherlandsBCN1 — Barcelona, SpainBKK1 — Bangkok, ThailandBNE1 — Brisbane, AustraliaBOM1 — Mumbai, IndiaBOM2 — Mumbai, IndiaBRU1 — Brussels, BelgiumCCU1 — Kolkata, IndiaCPT1 — Cape Town, South Africa

Update timeline

investigating Nov 08, 2025, 12:50 AM UTC

We are currently investigating this issue.
resolved Nov 08, 2025, 12:50 AM UTC

We are investigating service impacting incident at several data centers for the Private Access accessibility issue. Full details can be found on the support portal.
resolved Nov 08, 2025, 02:30 AM UTC

Netskope has identified that the issue is related to a recent NPA deployment. A rollback of the code has been completed across APAC-based DP's and we have confirmation that the issue has been resolved for those specific data centers. A roll back is now being completed within the EU-based DP's listed.
resolved Nov 08, 2025, 02:40 AM UTC

Netskope has completed the roll back activity for EU-based DP's. Testing and validation is now commencing at this time.
resolved Nov 08, 2025, 03:22 AM UTC

Validations have been completed and we have confirmed the issue has been mitigated post roll back activity. Root cause investigation remains underway.
resolved Nov 08, 2025, 11:13 AM UTC

The incident has been resolved

Your product runs on more than Netskope

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.