Netskope incident

Service Impact for NPA to several Data Centers

Critical Resolved View vendor source →

Netskope experienced a critical incident on November 8, 2025 affecting AKL1 — Auckland, New Zealand and AMS1 — Amsterdam, Netherlands and 1 more component, lasting 10h 23m. The incident has been resolved; the full update timeline is below.

Started
Nov 08, 2025, 12:50 AM UTC
Resolved
Nov 08, 2025, 11:13 AM UTC
Duration
10h 23m
Detected by Pingoru
Nov 08, 2025, 12:50 AM UTC

Affected components

AKL1 — Auckland, New ZealandAMS1 — Amsterdam, NetherlandsBCN1 — Barcelona, SpainBKK1 — Bangkok, ThailandBNE1 — Brisbane, AustraliaBOM1 — Mumbai, IndiaBOM2 — Mumbai, IndiaBRU1 — Brussels, BelgiumCCU1 — Kolkata, IndiaCPT1 — Cape Town, South Africa

Update timeline

  1. investigating Nov 08, 2025, 12:50 AM UTC

    We are currently investigating this issue.

  2. resolved Nov 08, 2025, 12:50 AM UTC

    We are investigating service impacting incident at several data centers for the Private Access accessibility issue. Full details can be found on the support portal.

  3. resolved Nov 08, 2025, 02:30 AM UTC

    Netskope has identified that the issue is related to a recent NPA deployment. A rollback of the code has been completed across APAC-based DP's and we have confirmation that the issue has been resolved for those specific data centers. A roll back is now being completed within the EU-based DP's listed.

  4. resolved Nov 08, 2025, 02:40 AM UTC

    Netskope has completed the roll back activity for EU-based DP's. Testing and validation is now commencing at this time.

  5. resolved Nov 08, 2025, 03:22 AM UTC

    Validations have been completed and we have confirmed the issue has been mitigated post roll back activity. Root cause investigation remains underway.

  6. resolved Nov 08, 2025, 11:13 AM UTC

    The incident has been resolved