Netskope incident

Service Impact to PHL1 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on September 24, 2025 affecting PHL1 — Philadelphia, United States, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 04:45 PM UTC
Resolved
Sep 24, 2025, 07:47 PM UTC
Duration
3h 2m
Detected by Pingoru
Sep 24, 2025, 04:45 PM UTC

Affected components

PHL1 — Philadelphia, United States

Update timeline

  1. investigating Sep 24, 2025, 04:45 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 24, 2025, 04:45 PM UTC

    We are investigating a service impacting incident at the PHL1 datacenter(s) for the following service(s) Secure Web Gateway. Full details can be found on the support portal.

  3. resolved Sep 24, 2025, 06:34 PM UTC

    Netskope is bringing PHL1 POP back into NewEdge rotation

  4. resolved Sep 24, 2025, 07:47 PM UTC

    The incident has been resolved