Resolved after 2 hours 13 minutes, affecting ORD1 — Chicago, United States, on October 17, 2025.
The issue has been mitigated, we are continuing to monitor the results.
Affected components
Update timeline
- investigating Oct 17, 2025, 07:50 PM UTC
We are currently investigating this issue.
- resolved Oct 17, 2025, 07:50 PM UTC
We are investigating a service impacting incident at the ORD1 datacenter(s) for the following service(s) NPA Gateway. Full details can be found on the support portal.
- resolved Oct 17, 2025, 08:53 PM UTC
Netskope identified a network routing path that was contributing to service disruption. The affected route was removed, and traffic has stabilized. We are currently monitoring performance and customer impact, and no further issues have been reported since mitigation. The ORD1 POP has been returned to NewEdge network, following verification of stability.
- monitoring Oct 17, 2025, 08:55 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 17, 2025, 10:03 PM UTC
The incident has been resolved
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