Resolved after 13 hours 18 minutes, affecting WAW1 — Warsaw, Poland, on October 29, 2025.
Netskope addressed the root cause of the issue and the WAW1 POP has been reintroduced back into the NewEdge network.
Affected components
Update timeline
- investigating Oct 29, 2025, 11:04 AM UTC
We are currently investigating this issue.
- resolved Oct 29, 2025, 11:04 AM UTC
We are investigating a service impacting incident at the WAW1 datacenter(s) for the following service(s) Netskope Client, Secure Web Gateway. Full details can be found on the support portal.
- resolved Oct 29, 2025, 11:25 AM UTC
This issue has been mitigated by removing WAW1 from NewEdge traffic management system.
- monitoring Oct 29, 2025, 11:25 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 29, 2025, 02:28 PM UTC
Netskope continues to investigate for a possible root cause of the issue and WAW1 will remain out of NewEdge until the issue has been identified and resolved.
- resolved Oct 30, 2025, 12:21 AM UTC
Netskope addressed the root cause of the issue and the WAW1 POP has been reintroduced back into the NewEdge network.
- resolved Oct 30, 2025, 12:22 AM UTC
The incident has been resolved
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