Netskope incident

Misclassification of a Subset of Domains as Unknown/Uncategorized

Critical Resolved View vendor source →

Netskope experienced a critical incident on September 15, 2025, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 01:00 PM UTC
Resolved
Sep 15, 2025, 04:20 PM UTC
Duration
3h 20m
Detected by Pingoru
Sep 15, 2025, 01:00 PM UTC

Update timeline

  1. investigating Sep 15, 2025, 01:00 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 15, 2025, 01:00 PM UTC

    We are investigating a service impacting incident at the All datacenter(s) for the following service(s) Secure Web Gateway. Full details can be found on the support portal

  3. resolved Sep 15, 2025, 04:20 PM UTC

    The incident has been resolved