Resolved after 7 hours 15 minutes, affecting SJC2 — San Jose, United States, on January 21, 2026.
The incident has been resolved
Affected components
Update timeline
- investigating Jan 21, 2026, 06:58 PM UTC
We are currently investigating this issue.
- resolved Jan 21, 2026, 06:58 PM UTC
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jan 21, 2026, 08:03 PM UTC
Netskope has identified a mitigation strategy and is currently working on validating it
- monitoring Jan 22, 2026, 12:51 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jan 22, 2026, 02:13 AM UTC
The incident has been resolved
- resolved Jan 22, 2026, 02:13 AM UTC
The incident has been resolved.
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