Netskope Outage History
Netskope is up right nowPingoru has recorded 169 incidents for Netskope: 163 in the last 12 months and 46 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 191 of 720 (27%) |
| May 2026 | 12 | 38 of 744 (5%) |
| June 2026 | 16 | 134 of 720 (19%) |
| July 2026 | 11 | 173 of 744 (23%) |
| August 2026 | 20 | 172 of 744 (23%) |
| September 2026 | 14 | 275 of 720 (38%) |
| October 2026 | 11 | 67 of 515 (13%) |
Incidents, newest first
Major October 20, 2026 Service Impact to US-BWAN Data Center. 2h 38m US-BWAN
Started Oct 20, 2026, 06:20 PM UTC· resolved Oct 20, 2026, 08:58 PM UTC
- investigating Oct 20, 2026, 06:20 PM UTC
We are currently investigating this issue.
- monitoring Oct 20, 2026, 06:20 PM UTC
We are investigating a service impacting incident at the US-BWAN datacenter(s) for the following service(s) Borderless WAN Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Oct 20, 2026, 06:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 20, 2026, 07:43 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 20, 2026, 08:58 PM UTC
The incident has been resolved.
Major October 14, 2026 Service Impact to SV5 Data Center. 2h 33m SV5 — San Jose, United States
Started Oct 14, 2026, 07:37 PM UTC· resolved Oct 14, 2026, 10:10 PM UTC
- investigating Oct 14, 2026, 07:37 PM UTC
We are currently investigating this issue.
- resolved Oct 14, 2026, 07:37 PM UTC
We are investigating a service impacting incident at the SV5 datacenter(s) for the following service(s) DEM. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Oct 14, 2026, 08:08 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 14, 2026, 08:57 PM UTC
Netskope continues to monitor the platform
- monitoring Oct 14, 2026, 09:48 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 14, 2026, 10:10 PM UTC
The incident has been resolved.
Critical October 9, 2026 Service Impact to SJC2 Data Center. 4h 26m SJC2 — San Jose, United States
Started Oct 09, 2026, 02:45 PM UTC· resolved Oct 09, 2026, 07:11 PM UTC
- investigating Oct 09, 2026, 02:45 PM UTC
We are currently investigating this issue.
- resolved Oct 09, 2026, 02:45 PM UTC
We are investigating a service impacting incident at the SJC2 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Oct 09, 2026, 03:28 PM UTC
Netskope continues to investigate the issue
- monitoring Oct 09, 2026, 04:04 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 09, 2026, 04:53 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 09, 2026, 07:11 PM UTC
The incident has been resolved.
Major October 9, 2026 Service Impact to FRA2 Data Center. 2h 1m FRA2 — Frankfurt, Germany
Started Oct 09, 2026, 09:42 AM UTC· resolved Oct 09, 2026, 11:43 AM UTC
- investigating Oct 09, 2026, 09:42 AM UTC
We are currently investigating this issue.
- resolved Oct 09, 2026, 09:42 AM UTC
We are investigating a service impacting incident at the FRA2 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Oct 09, 2026, 10:07 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 09, 2026, 11:43 AM UTC
The incident has been resolved.
Major October 8, 2026 Service Impact to All MP Data Center. 1h 13m
Started Oct 08, 2026, 09:48 PM UTC· resolved Oct 08, 2026, 11:01 PM UTC
- investigating Oct 08, 2026, 09:48 PM UTC
We are currently investigating this issue.
- resolved Oct 08, 2026, 09:48 PM UTC
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) All Services, Event Logging. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Oct 08, 2026, 10:14 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 08, 2026, 10:40 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 08, 2026, 11:01 PM UTC
The incident has been resolved.
Major October 8, 2026 Service Impact to BWAN Management UI - Specific MPs 3h 25m AM2 — Amsterdam, Netherlands, FR4 — Frankfurt, Germany, RUH1 — Riyadh, Saudi Arabia, SIN2 — Singapore, Singapore and 1 more
Started Oct 08, 2026, 03:29 PM UTC· resolved Oct 08, 2026, 06:54 PM UTC
- investigating Oct 08, 2026, 03:29 PM UTC
We are currently investigating this issue.
- resolved Oct 08, 2026, 03:29 PM UTC
We are investigating a service impacting incident affecting certain management plane data centers including SIN2, FR4, AM2, RUH1, and ZUR2 for the following service(s) Borderless WAN Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Oct 08, 2026, 05:29 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 08, 2026, 06:23 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 08, 2026, 06:54 PM UTC
The incident has been resolved.
Critical October 6, 2026 Service Impact to DFW3 Data Center. 1h 2m DFW3 — Dallas, United States
Started Oct 06, 2026, 09:42 PM UTC· resolved Oct 06, 2026, 10:44 PM UTC
- investigating Oct 06, 2026, 09:42 PM UTC
We are currently investigating this issue.
- resolved Oct 06, 2026, 09:42 PM UTC
We are investigating a service impacting incident at the DFW3 datacenter(s) for the following service(s) Netskope Client. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Oct 06, 2026, 09:42 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 06, 2026, 09:59 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Oct 06, 2026, 10:44 PM UTC
The incident has been resolved.
Critical September 30, 2026 Service Impact to SJC1, SV5 Data Center. 14h 48m MEL2 — Melbourne, Australia, SJC1 — San Jose, United States, SV5 — San Jose, United States
Started Sep 30, 2026, 01:02 AM UTC· resolved Sep 30, 2026, 03:50 PM UTC
- investigating Sep 30, 2026, 01:02 AM UTC
We are currently investigating this issue.
- resolved Sep 30, 2026, 01:02 AM UTC
We are investigating a service impacting incident at the SJC1, SV5 datacenter(s) for the following service(s) NPA Gateway, Private Access. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Sep 30, 2026, 02:00 AM UTC
Netskope is actively investigating the underlying cause and working on a mitigation. Further updates will be provided as more information becomes available.
- resolved Sep 30, 2026, 02:34 AM UTC
During the ongoing investigation, we have identified that E-Proxy may also be impacted by this issue. Our teams are continuing to investigate and will provide further updates as more information becomes available.
- resolved Sep 30, 2026, 03:11 AM UTC
Netskope is working to reproduce the issue internally to identify the root cause and determine the appropriate mitigation.
- resolved Sep 30, 2026, 04:00 AM UTC
Netskope has successfully reproduced the issue and is working with affected customers to validate the configuration and determine the appropriate next steps. We will share further updates as they become available.
- resolved Sep 30, 2026, 05:13 AM UTC
Netskope has identified a potential cause consistent with our ongoing investigation and has validated the corresponding mitigation with one of the affected customers, who confirmed that updating the configuration resolved the NPA re-authentication issue. Netskope is continuing to work with other affected customers to validate and apply the mitigation, while continuing to investigate the underlying cause and determine a permanent resolution. Further updates will be provided as the investigation progresses.
- monitoring Sep 30, 2026, 07:01 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 30, 2026, 03:50 PM UTC
The incident has been resolved.
Major September 27, 2026 Service Impact to SJC1 Data Center. 2h 14m SJC1 — San Jose, United States
Started Sep 27, 2026, 08:04 AM UTC· resolved Sep 27, 2026, 10:18 AM UTC
- investigating Sep 27, 2026, 08:04 AM UTC
We are currently investigating this issue.
- resolved Sep 27, 2026, 08:04 AM UTC
We are investigating a service impacting incident at the SJC1 datacenter(s) for the following service(s) CASB API Data Protection. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Sep 27, 2026, 08:38 AM UTC
Netskope continues to investigate an anomaly identified in the SJC1 Management Plane.
- monitoring Sep 27, 2026, 09:55 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Sep 27, 2026, 10:18 AM UTC
The incident has been resolved.
Major September 26, 2026 Service Impact to All DPs Data Center. 1h 48m
Started Sep 26, 2026, 04:22 AM UTC· resolved Sep 26, 2026, 06:10 AM UTC
- investigating Sep 26, 2026, 04:22 AM UTC
We are currently investigating this issue.
- resolved Sep 26, 2026, 04:22 AM UTC
We are investigating a service impacting incident at the All DPs datacenter(s) for the following service(s) NPA Clientless Access. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Sep 26, 2026, 04:47 AM UTC
Netskope has identified the root cause of the interruption and is actively working to implement the required mitigation to restore normal service.
- monitoring Sep 26, 2026, 04:57 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Sep 26, 2026, 06:10 AM UTC
The incident has been resolved.
Major September 22, 2026 Service Impact to SIN1, SIN3 Data Center. 5d 22h SIN1 — Singapore, Singapore, SIN3 — Singapore, Singapore
Started Sep 22, 2026, 03:45 PM UTC· resolved Sep 28, 2026, 02:08 PM UTC
- investigating Sep 22, 2026, 03:45 PM UTC
We are currently investigating this issue.
- resolved Sep 22, 2026, 03:45 PM UTC
We are investigating a service impacting incident at the SIN1, SIN3 datacenter(s) for the following service(s) Core Services. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Sep 22, 2026, 09:09 PM UTC
Netskope continues to actively monitor for status updates from several affected transit providers.
- resolved Sep 23, 2026, 03:46 AM UTC
Netskope continues to monitor transit provider updates while platform engineering teams work with backbone partners to optimize traffic rerouting around the confirmed undersea fiber cuts.
- resolved Sep 23, 2026, 01:59 PM UTC
Netskope has received reports that improvements have been seen through various changes made by the transit providers. More information can be found in the support portal.
- resolved Sep 24, 2026, 01:35 PM UTC
Netskope has not received any new information or updates on the status of the undersea repairs at this time and will continue to actively monitor for any changes.
- monitoring Sep 28, 2026, 01:08 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Sep 28, 2026, 02:08 PM UTC
The incident has been resolved.
Critical September 17, 2026 Service Impact to LON2 Data Center. 6m LON2 — London, United Kingdom
Started Sep 17, 2026, 05:20 PM UTC· resolved Sep 17, 2026, 05:26 PM UTC
- investigating Sep 17, 2026, 05:20 PM UTC
We are currently investigating this issue.
- resolved Sep 17, 2026, 05:20 PM UTC
Netskope identified a service impacting incident that occurred earlier today at the LON2 datacenter(s) for the following service(s) Data Protection. Additional details on the scope of impact are available within the provided link to the corresponding support portal article. The incident and impact is fully resolved at this point in time.
- resolved Sep 17, 2026, 05:26 PM UTC
The incident has been resolved.
Major September 8, 2026 Service Impact to IAD2, IAD4, ORD2 Data Center. 1h 46m IAD2 — Washington, United States, IAD4 — Washington, United States, ORD2 — Chicago, United States
Started Sep 08, 2026, 11:24 AM UTC· resolved Sep 08, 2026, 01:10 PM UTC
- investigating Sep 08, 2026, 11:24 AM UTC
We are currently investigating this issue.
- resolved Sep 08, 2026, 11:24 AM UTC
We are investigating a service impacting incident at the IAD2, IAD4, ORD2 datacenter(s) for the following service(s) NPA Stitcher. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Sep 08, 2026, 12:30 PM UTC
Netskope has identified an extended network route from certain locations to the affected PoPs, impacting traffic from publishers hosted on AWS infrastructure. Netskope is actively working on mitigation.
- monitoring Sep 08, 2026, 12:52 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Sep 08, 2026, 01:10 PM UTC
The incident has been resolved.
Major September 8, 2026 Service Impact to All MPs Data Center. 37m AM2 — Amsterdam, Netherlands, BOM3 — Mumbai, India, DFW3 — Dallas, United States, FR4 — Frankfurt, Germany and 14 more
Started Sep 08, 2026, 02:44 AM UTC· resolved Sep 08, 2026, 03:21 AM UTC
- investigating Sep 08, 2026, 02:44 AM UTC
We are currently investigating this issue.
- resolved Sep 08, 2026, 02:44 AM UTC
We are investigating a service impacting incident at the All MPs datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Sep 08, 2026, 03:21 AM UTC
The incident has been resolved.
Critical September 2, 2026 Service Impact to Multiple Data Centers 4d 17h BOS1 — Boston, United States, DFW3 — Dallas, United States, HNL1 — Honolulu, United States, LAX1 — Los Angeles, United States and 7 more
Started Sep 02, 2026, 02:27 PM UTC· resolved Sep 07, 2026, 08:00 AM UTC
- investigating Sep 02, 2026, 02:27 PM UTC
We are currently investigating this issue.
- resolved Sep 02, 2026, 02:27 PM UTC
We are investigating a service impacting incident at multiple datacenter(s) for the following service(s) Netskope Client, Core Services. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Sep 03, 2026, 12:11 AM UTC
We are still awaiting a progress update from Cogent regarding the ongoing fiber cut repairs. At this time, they have not provided an estimated time for full restoration (ETA). Netskope continues to closely monitor network performance across the affected POPs, and we will issue another update as soon as Cogent shares new details.
- resolved Sep 03, 2026, 02:46 AM UTC
We continue to await further details from the ISP regarding the progress of the ongoing fiber cut repairs. An estimated time for full restoration has not yet been provided. Netskope remains actively monitoring network performance across the affected POPs and will continue to share updates as additional information or new developments become available.
- resolved Sep 03, 2026, 02:36 PM UTC
Netskope continues to monitor for updates from the ISP on the status of their repairs. No ETA is available at this time.
- resolved Sep 03, 2026, 08:32 PM UTC
Netskope has received a status update from the ISP that repairs have completed at one of two sites. Please see the support portal for more details.
- resolved Sep 04, 2026, 04:48 AM UTC
Netskope continues to work with the service providers on the ongoing repairs. The first fiber issue has been cleared; however, the vendor has still reported some degradation on both fibers. For the second fiber issue, the provider has started the repair work and the replacement fiber is on its way. At this time, there is no confirmed ETA for full restoration.
- resolved Sep 04, 2026, 09:42 PM UTC
Netskope has received confirmation from the ISP that all repairs have been completed and we are now performing testing internally. Please see the support portal for more information.
- resolved Sep 07, 2026, 08:00 AM UTC
The incident has been resolved.
Critical September 2, 2026 Service Impact to SIN2 Data Center. 33m SIN2 — Singapore, Singapore
Started Sep 02, 2026, 07:42 AM UTC· resolved Sep 02, 2026, 08:15 AM UTC
- investigating Sep 02, 2026, 07:42 AM UTC
We are currently investigating this issue.
- resolved Sep 02, 2026, 07:42 AM UTC
We are investigating a service impacting incident at the SIN2 datacenter(s) for the following service(s) Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Sep 02, 2026, 08:11 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Sep 02, 2026, 08:15 AM UTC
The incident has been resolved.
Critical August 28, 2026 Service Impact to ATL1, BOS1, DFW1, FR4, FRA1, IAD2, LIM1, NYC2, ORD2, SAO1, SJC2, YMQ3, YYZ3 Data Center. 13h 40m ATL1 — Atlanta, United States, BOS1 — Boston, United States, DFW1 — Dallas, United States, FR4 — Frankfurt, Germany and 9 more
Started Aug 28, 2026, 01:57 PM UTC· resolved Aug 29, 2026, 03:37 AM UTC
- investigating Aug 28, 2026, 01:57 PM UTC
We are currently investigating this issue.
- resolved Aug 28, 2026, 01:57 PM UTC
We are investigating a service impacting incident at the ATL1, BOS1, DFW1, FR4, FRA1, IAD2, LIM1, NYC2, ORD2, SAO1, SJC2, YMQ3, YYZ3 datacenter(s) for the following service(s) Netskope Client. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Aug 28, 2026, 04:37 PM UTC
We are continuing to monitor the fix.
- investigating Aug 29, 2026, 12:50 AM UTC
We are continuing to investgate this issue.
- monitoring Aug 29, 2026, 02:37 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Aug 29, 2026, 03:37 AM UTC
The incident has been resolved.
Major August 28, 2026 Service Impact on All Management Planes 8h 29m AM2 — Amsterdam, Netherlands, BOM3 — Mumbai, India, DFW3 — Dallas, United States, FR4 — Frankfurt, Germany and 14 more
Started Aug 28, 2026, 12:26 PM UTC· resolved Aug 28, 2026, 08:55 PM UTC
- investigating Aug 28, 2026, 12:26 PM UTC
We are currently investigating this issue.
- resolved Aug 28, 2026, 12:26 PM UTC
We are investigating a service-impacting incident affecting the Management Console WebUI across all Management Planes. Users may experience errors when querying events, as well as issues with Device Export functionality. The scope of impact is currently being assessed, and additional details will be provided through the support portal as they become available.
- resolved Aug 28, 2026, 12:58 PM UTC
Netskope has identified the issue and currently working on mitigation.
- resolved Aug 28, 2026, 01:51 PM UTC
Netskope continues to work on mitigation efforts. We will provide further updates as more information becomes available.
- resolved Aug 28, 2026, 02:56 PM UTC
Netskope continues to actively work on mitigation efforts. Our teams remain engaged and are working toward resolution. We will provide further updates as progress is made.
- resolved Aug 28, 2026, 04:13 PM UTC
Netskope teams remain actively engaged in mitigation efforts and continue working toward resolution. We will share further updates as progress is made.
- monitoring Aug 28, 2026, 05:01 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 28, 2026, 07:19 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Aug 28, 2026, 08:55 PM UTC
The incident has been resolved.
Major August 27, 2026 Service Impact to AU BWAN MP Data Center. 16h 53m
Started Aug 27, 2026, 08:04 AM UTC· resolved Aug 28, 2026, 12:57 AM UTC
- investigating Aug 27, 2026, 08:04 AM UTC
We are currently investigating this issue.
- resolved Aug 27, 2026, 08:04 AM UTC
We are investigating a service impacting incident at the Australia (AU) BWAN MP for the following service(s) Borderless WAN Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Aug 27, 2026, 02:12 PM UTC
Netskope is working closely with our technology partner to implement mitigation measures. The next update will be provided by 7:00 PM UTC, or earlier if there are any new information to share.
- resolved Aug 27, 2026, 06:48 PM UTC
Netskope continues to work diligently with the vendor to identify and implement the mitigation strategy required to resolve the issue and restore functionality. Netskope has requested an additional escalation with the vendor for visibility and support. Netskope will provide another update in two hours or as soon as an update has been provided by the vendor.
- resolved Aug 27, 2026, 09:38 PM UTC
The vendor has traced the performance issues to a backend data processing backlog. Their engineering team is currently executing a mitigation strategy to clear the queue and restore normal query response times. We continue to monitor their remediation efforts and will provide further updates as service normalizes.
- monitoring Aug 27, 2026, 10:37 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 28, 2026, 12:49 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Aug 28, 2026, 12:57 AM UTC
The incident has been resolved.
Critical August 24, 2026 Service Impact to SJC1, SJC2, SV5 Data Center. 58m SJC1 — San Jose, United States, SJC2 — San Jose, United States, SV5 — San Jose, United States
Started Aug 24, 2026, 11:59 PM UTC· resolved Aug 25, 2026, 12:57 AM UTC
- investigating Aug 24, 2026, 11:59 PM UTC
We are currently investigating this issue.
- resolved Aug 24, 2026, 11:59 PM UTC
We are investigating a service impacting incident at the SJC1, SJC2, SV5 datacenter(s) for the following service(s) Advanced Analytics, CASB API Data Protection, DSPM. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Aug 25, 2026, 12:16 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 25, 2026, 12:42 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Aug 25, 2026, 12:57 AM UTC
The incident has been resolved.
Critical August 23, 2026 Service Impact to TLV1 Data Center. 4h 6m TLV1 — Tel Aviv, Israel
Started Aug 23, 2026, 01:23 PM UTC· resolved Aug 23, 2026, 05:29 PM UTC
- investigating Aug 23, 2026, 01:23 PM UTC
We are currently investigating this issue.
- resolved Aug 23, 2026, 01:23 PM UTC
We are investigating a service impacting incident at the TLV1 datacenter(s) for the following service(s) NPA Gateway, NPA Stitcher, Private Access, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- monitoring Aug 23, 2026, 01:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 23, 2026, 02:20 PM UTC
Netskope continues observing stable performance with no further disruptions. Our investigation indicates that the issue is tied to a local Internet Service Provider (ISP). We are actively working with them to resolve the underlying connectivity issue and restore full functionality before reintroducing the affected data center to our standard routing rotation.
- resolved Aug 23, 2026, 03:04 PM UTC
The local ISP has confirmed that the underlying connectivity issue is resolved. Netskope is currently monitoring the environment to validate this fix. Once we verify sustained stability, we will safely reintroduce the affected data center into our standard routing rotation.
- resolved Aug 23, 2026, 04:09 PM UTC
The root cause of this disruption has been identified as a fiber cut on the local ISP's network. Following their physical repairs, Netskope is now in the process of returning the affected data center to our standard routing rotation. Our engineering teams are actively conducting connectivity tests to validate performance and ensure a seamless transition for end-user traffic.
- monitoring Aug 23, 2026, 04:38 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Aug 23, 2026, 05:29 PM UTC
The incident has been resolved.
Critical August 21, 2026 Service Impact to SMTP Data Protection Service affecting all MP's 2d 17h AM2 — Amsterdam, Netherlands, BOM3 — Mumbai, India, DFW3 — Dallas, United States, FR4 — Frankfurt, Germany and 14 more
Started Aug 21, 2026, 01:55 PM UTC· resolved Aug 24, 2026, 06:59 AM UTC
- investigating Aug 21, 2026, 01:55 PM UTC
We are currently investigating this issue.
- resolved Aug 21, 2026, 01:55 PM UTC
We are investigating a service impacting incident affecting all MP's for the following service(s) SMTP Data Protection. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Aug 21, 2026, 03:31 PM UTC
Netskope continues to actively investigate this issue.
- resolved Aug 21, 2026, 05:00 PM UTC
Netskope continues to actively investigate this issue.
- resolved Aug 21, 2026, 05:59 PM UTC
Netskope has identified possible mitigation options and is testing.
- resolved Aug 21, 2026, 07:03 PM UTC
Netskope is actively testing several mitigation options and continues to troubleshoot.
- resolved Aug 21, 2026, 08:47 PM UTC
Netskope continues to test multiple mitigation options.
- resolved Aug 21, 2026, 10:09 PM UTC
Netskope is continuing to evaluate and test potential mitigation strategies
- resolved Aug 21, 2026, 11:25 PM UTC
Netskope continues to investigate the underlying cause while evaluating and testing potential mitigation strategies. At this time, the root cause has not been identified, and a resolution remains pending.
- resolved Aug 22, 2026, 09:33 PM UTC
Netskope engineering has successfully deployed a targeted routing configuration to isolate the traffic patterns contributing to the email service degradation. The issue is now considered partially mitigated, and we are seeing stability return to the broader environment. We are currently closely monitoring the service to validate this mitigation and are actively evaluating the safe restoration of any temporarily disabled features (such as email DLP inspection).
- resolved Aug 23, 2026, 08:18 AM UTC
Netskope continues to monitor for any anomalous patterns and apply mitigation measures as needed. We are closely monitoring the service to validate the effectiveness of the mitigation and are actively evaluating the safe restoration of any temporarily disabled features, such as email DLP inspection. For more details, please refer the Netskope support article (https://support.netskope.com/s/article/Netskope-Service---SMTP-Proxy-Emails-Blocked---All-MP-s---August-21st-2026)
- resolved Aug 23, 2026, 05:54 PM UTC
Netskope identified that one of our SMTP IP addresses, specific to the San Jose (SV5) management plane, was blocked. This caused delivery errors for a subset of emails routed through that IP. Netskope mitigated the issue at approximately 15:30 UTC, and we are continuing to monitor the situation. Netskope also recommends configuring the Microsoft 365 Anti-Spam settings to appropriately handle SMTP traffic routed through Netskope. This will help ensure that legitimate email traffic is properly identified and reduce the likelihood of unnecessary rejections.(Support article (https://support.netskope.com/s/article/Recommended-Microsoft-365-Anti-Spam-Configuration-for-SMTP-Traffic-Through-Netskope-AND-Basic-Troubleshooting))
- resolved Aug 24, 2026, 12:20 AM UTC
Netskope identified that SMTP egress IP addresses within the Melbourne, Australia (MEL2) Management Plane were blocked. Netskope has since mitigated this issue. We strongly recommend that customers configure Microsoft 365 Anti-Spam settings to explicitly allow Netskope-routed SMTP traffic, ensuring legitimate emails are not unnecessarily rejected. Refer to the KB article for more details. (Support article (https://support.netskope.com/s/article/Recommended-Microsoft-365-Anti-Spam-Configuration-for-SMTP-Traffic-Through-Netskope-AND-Basic-Troubleshooting))
- resolved Aug 24, 2026, 06:59 AM UTC
The incident has been resolved.
Major August 20, 2026 Service Impact to BWAN firewall policy management interface 4d 16h
Started Aug 20, 2026, 02:43 PM UTC· resolved Aug 25, 2026, 07:15 AM UTC
- investigating Aug 20, 2026, 02:43 PM UTC
We are currently investigating this issue.
- resolved Aug 20, 2026, 02:43 PM UTC
We are investigating a service impacting incident for the Borderless WAN Management service. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Aug 21, 2026, 08:34 PM UTC
A fix has been created and is currently being tested before being deployed.
- resolved Aug 24, 2026, 07:52 AM UTC
Netskope has developed and validated a fix for the BWAN firewall policy management interface. This fix is scheduled for deployment in the M47.4 release and the customers are advised to continue following the advisory to avoid editing existing VLAN-scoped firewall rules until the deployment is confirmed complete.
- resolved Aug 25, 2026, 07:15 AM UTC
The incident has been resolved.
Critical August 19, 2026 Service Impact to AM2, FR4 Data Center. 1h 50m AM2 — Amsterdam, Netherlands, FR4 — Frankfurt, Germany
Started Aug 19, 2026, 11:40 PM UTC· resolved Aug 20, 2026, 01:30 AM UTC
- investigating Aug 19, 2026, 11:40 PM UTC
We are currently investigating this issue.
- resolved Aug 19, 2026, 11:40 PM UTC
We are investigating a service impacting incident at the AM2, FR4 datacenter(s) for the following service(s) Core Services, Incident Management System, Management Console WebUI. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Aug 20, 2026, 12:15 AM UTC
Netskope is actively working to bring the remaining services back online. The recovery process is progressing steadily, and we will communicate further updates as soon as more details become available.
- resolved Aug 20, 2026, 01:22 AM UTC
Services in FR4 have been restored and AM2 still in the recovery process. We are conducting additional validations across the environment and will notify you once we confirm the issue is completely mitigated.
- resolved Aug 20, 2026, 01:30 AM UTC
The incident has been resolved.
Major August 17, 2026 Service Impact to AM2, SJC1 Data Center. 1h 8m AM2 — Amsterdam, Netherlands, SJC1 — San Jose, United States
Started Aug 17, 2026, 07:41 AM UTC· resolved Aug 17, 2026, 08:49 AM UTC
- investigating Aug 17, 2026, 07:41 AM UTC
We are currently investigating this issue.
- resolved Aug 17, 2026, 07:41 AM UTC
We are investigating a service impacting incident at the AM2, SJC1 datacenter(s) for the following service(s) Advanced Analytics, SaaS Security Posture Management. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Aug 17, 2026, 08:49 AM UTC
The incident has been resolved.