Netskope incident

Misclassification of a Subset of Domains as Uncategorized

Critical Resolved View vendor source →

Netskope experienced a critical incident on October 15, 2025 affecting AM2 — Amsterdam, Netherlands and SJC2 — San Jose, United States, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 15, 2025, 12:00 PM UTC
Resolved
Oct 15, 2025, 01:30 PM UTC
Duration
1h 30m
Detected by Pingoru
Oct 15, 2025, 12:00 PM UTC

Affected components

AM2 — Amsterdam, NetherlandsSJC2 — San Jose, United States

Update timeline

  1. investigating Oct 15, 2025, 12:00 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 15, 2025, 12:00 PM UTC

    We are investigating a service impacting incident for the following service(s) Secure Web Gateway. Full details can be found on the support portal.

  3. resolved Oct 15, 2025, 01:30 PM UTC

    The incident has been resolved