Netskope experienced a major incident on September 16, 2025 affecting DEL1 — Delhi, India, lasting 1d 3h. The incident has been resolved; the full update timeline is below.
Affected components
DEL1 — Delhi, India
Update timeline
- investigating Sep 16, 2025, 07:49 AM UTC
We are currently investigating this issue.
- resolved Sep 16, 2025, 07:49 AM UTC
We are investigating a service impacting incident at the DEL1 datacenter(s) for the following service(s) Cloud Firewall, Core Services, Private Access, Secure Web Gateway. Full details can be found on the support portal.
- resolved Sep 16, 2025, 08:26 AM UTC
Netskope has removed DEL1 from NewEdge as a mitigation step at 08:03 UTC and is continuing to investigate the root cause.
- monitoring Sep 16, 2025, 08:29 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- monitoring Sep 16, 2025, 10:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2025, 11:30 AM UTC
The incident has been resolved