Netskope experienced a critical incident on January 21, 2026 affecting LON2 — London, United Kingdom and MAN1 — Manchester, United Kingdom, lasting 3h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 21, 2026, 09:52 AM UTC
We are currently investigating this issue.
- resolved Jan 21, 2026, 09:52 AM UTC
We are investigating a service impacting incident at the LON2, MAN1 datacenter(s) for the following service(s) NPA Gateway, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jan 21, 2026, 11:01 AM UTC
Netskope continues to investigate the issue.
- resolved Jan 21, 2026, 11:45 AM UTC
Netskope identified an issue involving one of its service providers in the EU region. The issue was automatically mitigated at 11:10 UTC with no manual intervention required from Netskope. We are actively working with the service provider to complete a detailed root cause analysis and will share further updates as they become available.
- monitoring Jan 21, 2026, 11:46 AM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Jan 21, 2026, 01:30 PM UTC
The incident has been resolved