Netskope incident

Service Impact to MAN1 Data Center.

Resolved after 1 hour 17 minutes, affecting DUB1 — Dublin, Ireland and MAN1 — Manchester, United Kingdom, on October 24, 2025.

resolved Oct 24, 2025, 11:58 AM UTC

Netskope has identified the root cause and applying a fix to mitigate the impact.

Started
Oct 24, 2025, 11:02 AM UTC
Resolved
Oct 24, 2025, 12:19 PM UTC
Duration
1h 17m
Detected by Pingoru
Oct 24, 2025, 11:02 AM UTC

Affected components

DUB1 — Dublin, IrelandMAN1 — Manchester, United Kingdom

Update timeline

  1. investigating Oct 24, 2025, 11:02 AM UTC

    We are currently investigating this issue.

  2. resolved Oct 24, 2025, 11:02 AM UTC

    We are investigating a service impacting incident at the MAN1 datacenter(s) for the following service(s) EProxy, GRE, IPSEC, Netskope Client, Proxy Chaining, Secure Web Gateway. Full details can be found on the support portal.

  3. resolved Oct 24, 2025, 11:58 AM UTC

    Netskope has identified the root cause and applying a fix to mitigate the impact.

  4. resolved Oct 24, 2025, 12:19 PM UTC

    The incident has been resolved

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