Netskope experienced a major incident on September 24, 2025 affecting MNL1 — Manila, Philippines, lasting 12h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2025, 04:34 AM UTC
We are currently investigating this issue.
- resolved Sep 24, 2025, 04:34 AM UTC
We are investigating a service impacting incident at the MNL1 datacenter(s) for the following service(s) Netskope Client, IPSec, and GRE. Full details can be found on the support portal.
- resolved Sep 24, 2025, 06:11 AM UTC
During the investigation, Netskope identified that the issue may also be affecting customers steering traffic with client or IPSec/GRE methods through MNL1 POP. Hence, the IPSec/GRE services has also been disabled on MNL1, to mitigate further impact. The tunnels connected to MNL1 will failover to the secondary POP.
- resolved Sep 24, 2025, 01:15 PM UTC
Netskope has identified the root cause of this issue to be wrt the routing changes on a common peering network. The validations are currently in progress after which the MNL1 POP will be re-introduced to NewEdge traffic management system.
- resolved Sep 24, 2025, 04:52 PM UTC
The incident has been resolved