Netskope incident

Service Impact to DFW3, FRA2, LON3, MEL2, SJC2, ZUR2 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on October 29, 2025 affecting DFW3 — Dallas, United States and FRA2 — Frankfurt, Germany and 1 more component, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:42 PM UTC
Resolved
Oct 29, 2025, 07:38 PM UTC
Duration
2h 56m
Detected by Pingoru
Oct 29, 2025, 04:42 PM UTC

Affected components

DFW3 — Dallas, United StatesFRA2 — Frankfurt, GermanyLON3 — London, United KingdomMEL2 — Melbourne, AustraliaSIN2 — Singapore, SingaporeSJC2 — San Jose, United StatesZUR2 — Zurich, Switzerland

Update timeline

  1. investigating Oct 29, 2025, 04:42 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 29, 2025, 04:42 PM UTC

    We are investigating a service impacting incident at the DFW3, FRA2, LON3, MEL2, SJC2, ZUR2 datacenter(s) for the following service(s) Management Console WebUI. Full details can be found on the support portal.

  3. resolved Oct 29, 2025, 05:04 PM UTC

    Netskope has identified a potential root cause of the issue and is working on determining a potential mitigation strategy.

  4. resolved Oct 29, 2025, 05:22 PM UTC

    Netskope has determined that an active major cloud provider DNS outage is potentially contributing to service degradation of the WebUI component within the management planes. Netskope continues to work on the identification of a potential mitigation strategy.

  5. resolved Oct 29, 2025, 05:44 PM UTC

    Netskope continues to work on development and and implementation of a mitigation strategy.

  6. resolved Oct 29, 2025, 05:57 PM UTC

    Netskope has completed the mitigation strategy implementation and DNS errors have started to subside. Validations on WebUI accessibility and performance is now occurring.

  7. investigating Oct 29, 2025, 06:31 PM UTC

    We are continuing to investgate this issue.

  8. resolved Oct 29, 2025, 06:32 PM UTC

    Netskope has confirmed that the issues in the majority of the MP’s have subsided, however, there are observations of continued sporadic WebUI errors occurring for tenants provisioned in SJC2 specifically. Netskope is investigating SJC2 errors at this point in time.

  9. monitoring Oct 29, 2025, 06:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  10. resolved Oct 29, 2025, 06:59 PM UTC

    Netskope has completed implementing additional fixes for the SJC2 and FRA2 management planes. Validations were successful. Tests have been carried out and results indicate that no additional WebUI errors are being reported at this time. Netskope will continue to monitor closely to confirm the issue has been fully mitigated.

  11. resolved Oct 29, 2025, 07:38 PM UTC

    The incident has been resolved