Netskope incident

Service Impact to AM2, DFW3, FR4, FRA2, LON3, SJC1, SJC2 Data Center.

Critical Resolved View vendor source →

Netskope experienced a critical incident on September 30, 2025 affecting AM2 — Amsterdam, Netherlands and DFW3 — Dallas, United States and 1 more component, lasting 21h 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 03:14 PM UTC
Resolved
Oct 01, 2025, 12:21 PM UTC
Duration
21h 7m
Detected by Pingoru
Sep 30, 2025, 03:14 PM UTC

Affected components

AM2 — Amsterdam, NetherlandsDFW3 — Dallas, United StatesFR4 — Frankfurt, GermanyFRA2 — Frankfurt, GermanyLON3 — London, United KingdomSJC1 — San Jose, United StatesSJC2 — San Jose, United StatesSV5 — San Jose, United StatesZUR2 — Zurich, Switzerland

Update timeline

  1. investigating Sep 30, 2025, 03:14 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 30, 2025, 03:14 PM UTC

    We are investigating a service impacting incident at the AM2, DFW3, FR4, FRA2, LON3, SJC1, SJC2 datacenter(s) for the following service(s) Event Logging. Full details can be found on the support portal.

  3. resolved Sep 30, 2025, 03:36 PM UTC

    Netskope has identified a potential root cause and is implementing a mitigation strategy to isolate the issue.

  4. resolved Sep 30, 2025, 03:54 PM UTC

    Netskope has confirmed that the mitigation strategy implemented was successful in isolating the issue and preventing further impact on SkopeIT application events and alerts. Root cause investigation remains underway. Additional details can be found in the support portal.

  5. monitoring Sep 30, 2025, 04:39 PM UTC

    The issue has been mitigated, we are continuing to monitor the results.

  6. resolved Sep 30, 2025, 04:40 PM UTC

    Currently the platform is processing the delayed SkopeIT application events and alerts within all impacted MPs. Current estimated completion time has been provided within the support portal article. The incident will be marked resolved once all event lag has been completely processed.

  7. resolved Oct 01, 2025, 12:26 AM UTC

    The majority of MP’s have had their application event and alert lag drained. SJC1, SJC2 and DFW3 remain in a processing status with estimate of roughly 1 to 2 hours remaining.

  8. resolved Oct 01, 2025, 12:21 PM UTC

    The incident has been resolved