Resolved after 21 minutes, affecting PVG1 — Shanghai, China and SZX1 — Shenzhen, China, on October 20, 2025.
We are investigating a service impacting incident at the PVG1, SZX1 datacenter(s) for the following service(s) Gateway, GSLB, Netskope Client, NPA Gateway, NPA Stitcher, Private Access, Secure Web Gateway. Full details can be found on the support portal.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:44 AM UTC
We are currently investigating this issue.
- resolved Oct 20, 2025, 02:44 AM UTC
We are investigating a service impacting incident at the PVG1, SZX1 datacenter(s) for the following service(s) Gateway, GSLB, Netskope Client, NPA Gateway, NPA Stitcher, Private Access, Secure Web Gateway. Full details can be found on the support portal.
- resolved Oct 20, 2025, 03:05 AM UTC
The incident has been resolved
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