Netskope incident

Service Impact to PVG1, SZX1 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on October 20, 2025 affecting PVG1 — Shanghai, China and SZX1 — Shenzhen, China, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:44 AM UTC
Resolved
Oct 20, 2025, 03:05 AM UTC
Duration
21m
Detected by Pingoru
Oct 20, 2025, 02:44 AM UTC

Affected components

PVG1 — Shanghai, ChinaSZX1 — Shenzhen, China

Update timeline

  1. investigating Oct 20, 2025, 02:44 AM UTC

    We are currently investigating this issue.

  2. resolved Oct 20, 2025, 02:44 AM UTC

    We are investigating a service impacting incident at the PVG1, SZX1 datacenter(s) for the following service(s) Gateway, GSLB, Netskope Client, NPA Gateway, NPA Stitcher, Private Access, Secure Web Gateway. Full details can be found on the support portal.

  3. resolved Oct 20, 2025, 03:05 AM UTC

    The incident has been resolved