Netskope experienced a major incident on September 16, 2025 affecting AMS1 — Amsterdam, Netherlands and BRU1 — Brussels, Belgium, lasting 17h 44m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2025, 08:57 AM UTC
We are currently investigating this issue.
- resolved Sep 16, 2025, 08:57 AM UTC
We are investigating a service impacting incident at the AMS1, BRU1 datacenter(s) for the following service(s) Gateway. Full details can be found on the support portal.
- resolved Sep 16, 2025, 11:24 AM UTC
Netskope has performed changes to the affected tenant's NewEdge footprint to mitigate the impact.
- resolved Sep 16, 2025, 12:09 PM UTC
Netskope is currently performing the mitigation steps
- resolved Sep 16, 2025, 02:12 PM UTC
Netskope continues to investigate the root cause and will update as soon as more details become available
- resolved Sep 16, 2025, 03:59 PM UTC
Netskope continues to work on the root cause investigation and mitigation strategy.
- monitoring Sep 16, 2025, 06:19 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 16, 2025, 09:21 PM UTC
Netskope is still monitoring the mitigation strategy
- monitoring Sep 16, 2025, 11:26 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Sep 17, 2025, 02:41 AM UTC
The incident has been resolved