Netskope incident
Service Impact to SJC1, SJC2, FRA2 Data Center.
Netskope experienced a critical incident on September 24, 2025 affecting FRA2 — Frankfurt, Germany and SJC1 — San Jose, United States and 1 more component, lasting 7h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 24, 2025, 10:13 AM UTC
We are currently investigating this issue.
- resolved Sep 24, 2025, 10:13 AM UTC
We are investigating a service impacting incident at the SJC1, SJC2,FRA2 datacenter(s) for the following service(s) Incident Management System, Management Console WebUI. Full details can be found on the support portal.
- resolved Sep 24, 2025, 11:48 AM UTC
Netskope has identified a widespread issue affecting one of the major global network transit carriers. Our teams are actively working with partners to optimize network paths and mitigate the impact.
- resolved Sep 24, 2025, 12:05 PM UTC
Netskope has implemented a workaround to mitigate the Forensics data loss on the affected SJC1, SJC2, and FRA2 management planes, and confirms that no forensics loss has been observed since 11:20 AM UTC.
- monitoring Sep 24, 2025, 12:25 PM UTC
The issue has been mitigated, we are continuing to monitor the results.
- resolved Sep 24, 2025, 05:49 PM UTC
The incident has been resolved