Netskope experienced a major incident on January 23, 2026 affecting BOM2 — Mumbai, India, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
BOM2 — Mumbai, India
Update timeline
- investigating Jan 23, 2026, 05:37 AM UTC
We are currently investigating this issue.
- resolved Jan 23, 2026, 05:37 AM UTC
We are investigating a service impacting incident at the BOM2 datacenter(s) for the following service(s) Cloud Access Security Broker, Netskope Client, Secure Web Gateway. Additional details on the scope of impact are currently being assessed and will be provided within the support portal once an article is provided.
- resolved Jan 24, 2026, 08:00 AM UTC
The incident has been resolved