Netskope incident

Service Impact to NRT2 Data Center.

Major Resolved View vendor source →

Netskope experienced a major incident on September 26, 2025 affecting NRT2 — Tokyo, Japan, lasting 1h 11m. The incident has been resolved; the full update timeline is below.

Started
Sep 26, 2025, 12:00 AM UTC
Resolved
Sep 26, 2025, 01:11 AM UTC
Duration
1h 11m
Detected by Pingoru
Sep 26, 2025, 12:00 AM UTC

Affected components

NRT2 — Tokyo, Japan

Update timeline

  1. investigating Sep 26, 2025, 12:00 AM UTC

    We are currently investigating this issue.

  2. resolved Sep 26, 2025, 12:00 AM UTC

    We are investigating a service impacting incident at the NRT2 datacenter(s) for the following service(s) GRE, IPSEC, Netskope Client. Full details can be found on the support portal.

  3. resolved Sep 26, 2025, 01:11 AM UTC

    The incident has been resolved