Netskope incident

Service Impact - Netskope Client - All MP data centers

Critical Resolved View vendor source →

Netskope experienced a critical incident on November 12, 2025, lasting 6d 14h. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 01:00 PM UTC
Resolved
Nov 19, 2025, 03:01 AM UTC
Duration
6d 14h
Detected by Pingoru
Nov 12, 2025, 01:00 PM UTC

Update timeline

  1. investigating Nov 12, 2025, 01:00 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 12, 2025, 01:00 PM UTC

    We are investigating a service impacting incident for all MP datacenters related to the Netskope Client. Full details can be found on the support portal.

  3. resolved Nov 14, 2025, 08:06 AM UTC

    Netskope is targeting emergency hotfix release r132.0.7 to address the issue between Monday and Tuesday of next week. Netskope will provide confirmation of the hotfix availability once it has been successfully deployed to all commercial and compliance management plane environments.

  4. resolved Nov 18, 2025, 02:46 PM UTC

    Netskope has started deploying the r132.0.7 hot fix client release to all management planes beginning November 17th. Details regarding the deployment schedule, status, and recommended customer action has been updated in the support portal article. Once deployment has been completed to all management planes, the incident will be marked resolved.

  5. resolved Nov 19, 2025, 03:01 AM UTC

    The incident has been resolved

  6. resolved Nov 19, 2025, 03:01 AM UTC

    Netskope has completed the deployment of the r132.0.7 hot fix client release. The incident is now resolved.