Kore.ai incident

Microsoft TTS error observed in some phone calls in French language.

Major Resolved View vendor source →

Kore.ai experienced a major incident on September 13, 2025 affecting Kore IVR, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2025, 04:57 PM UTC
Resolved
Sep 13, 2025, 06:18 PM UTC
Duration
1h 21m
Detected by Pingoru
Sep 13, 2025, 04:57 PM UTC

Affected components

Kore IVR

Update timeline

  1. monitoring Sep 13, 2025, 04:57 PM UTC

    We have observed Microsoft TTS errors with some calls when French characters are present in SSML. No issue has been observed for English SSML. Please be assured that we are pursuing a resolution on high priority.

  2. resolved Sep 13, 2025, 06:18 PM UTC

    The issue has been resolved. The services have been restored.