Kore.ai incident

UAE Region - XO10 service disruption observed

Critical Resolved View vendor source →

Kore.ai experienced a critical incident on September 16, 2026 affecting Bot Uptime, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 11:14 PM UTC
Resolved
Sep 16, 2026, 11:29 PM UTC
Duration
14m
Detected by Pingoru
Sep 16, 2026, 11:14 PM UTC

Affected components

Bot Uptime

Update timeline

  1. investigating Sep 16, 2026, 11:14 PM UTC

    Dear users, This is to notify you that we are observing a service disruption in UAE region for XO10. We are working on high priority to mitigate the issue. We will keep you updated. We deeply apologise for the inconvenience caused.

  2. resolved Sep 16, 2026, 11:29 PM UTC

    This incident has been resolved.