Kore.ai incident

Investigating – Voice Calling Issue (US Instance)

Critical Resolved View vendor source →

Kore.ai experienced a critical incident on August 7, 2026 affecting Kore IVR, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Aug 07, 2026, 12:35 AM UTC
Resolved
Aug 07, 2026, 01:33 AM UTC
Duration
57m
Detected by Pingoru
Aug 07, 2026, 12:35 AM UTC

Affected components

Kore IVR

Update timeline

  1. investigating Aug 07, 2026, 12:35 AM UTC

    Dear User, We are currently investigating an issue impacting Voice Calls on our US instance. Impact: Customers configured with only one SBC server may experience service disruption. Customers configured with both SBC servers (redundant configuration) are not expected to be impacted. Our engineering teams are actively investigating the issue and working to restore services as quickly as possible. We will continue to provide updates as more information becomes available. Thank you for your patience and understanding.

  2. investigating Aug 07, 2026, 12:57 AM UTC

    We are continuing to the investigate the issue.

  3. monitoring Aug 07, 2026, 01:06 AM UTC

    The issue is now resolved, and validation is in progress. We are continuing to monitor the behavior closely.

  4. resolved Aug 07, 2026, 01:33 AM UTC

    This incident has been resolved.