Is Kore.ai down?

Dear Users, In our US region, we are observing a sync failure with our data-lake that caters to dashboards and analytics. We are engaged with AWS to understand the root cause and remediate as soon as possible. Impact: The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved.

Update - We continue to work with AWS to remediate the issue. Revised impact assessment: 1. The dashboards and analytics will load but any transaction data on of after 9:40 am EST 28 Apr 2026 will not be reported on the dashboard until this issue is resolved. 2. Ability to export dashboard data may be impacted. 3. Custom dashboards may also be impacted.

This incident has been resolved.

Dear users, We have incoming reports from several customers and developers that Microsoft Azure APIs are not working. Microsoft did not put out any status update. But through publicly available information, it is evident that there are issues being observed currently. After yesterday, apparently there is a recurrence. We are monitoring at our end every hour, and we will keep you updated on our observations. Please note that although our bots may be impacted if Microsoft Azure services are being consumed, this issue is not from our end.

Dear users, We are observing a reduction in the frequency of errors but we still see LLM errors via our internal monitoring. Please be assured that we are keeping a watch on this and we will continue to keep you posted.

Update - The error rates have significantly improved as per our internal monitoring. Except for 1-2 LLM errors every 5 minutes, we do not see much Platform wide issue for Azure LLM failures. Hence we are closing this incident. We will continue to monitor the system for further errors and we will keep our users updated in case we see any recurrence pattern.

We are seeing an outage with our XOCC, where customers are seeing the error "OOM command not allowed when used memory > maxmemory." We will keep you updated as soon as we progress.

We identified the issue and a solution has been implemented. Currently, we are monitoring the situation

This incident has been resolved.

Dear Users, This is to keep you updated that we have a lot of reports coming in for Azure OpenAI failures. We would like to inform the users that the issue is not from Kore’s end. Azure OpenAI has not declared any outage at their end yet but we have confirmed that the APIs when called from tools like postman are erroring out. We would like to additionally call out that this incident is different from the dashboard or analytics issue we are mitigating on another incident thread.

Update - we continue to observe intermittent failures while calling Azure OpenAI APIs. We are monitoring and will inform as soon as we observe stability of the Azure OpenAI APIs.

Based on our monitoring, we don't see any further failures on our end.

This incident has been resolved.

Dear Users, We would like to inform that we are observing intermittent issues while loading few of our our analytics/dashboards. There is no impact observed for the end users of the bot. So the bot availability or run-time should not be a concern. We are investigating the matter on high priority and will keep you posted on the resolution of the issue.

We are continuing to investigate on high priority. We will keep you updated on the resolution of the issue.

Apologies that it is taking more time than anticipated. We are continuing to investigate. Thank you for your patience while we work on remediating the issue.

We are continuing to work on a fix for this issue.

This incident has been resolved.