Is Kore.ai down?

We would like to report an incident that we observed with AI for Process product on 11 June between 4:40 AM IST and 1:49 PM IST. The automation executions were impacted. On successful resolution of the incident, the automations resumed. We deeply apologize for the inconvenience caused by this incident to our AI4P users and customers. We are doing everything we can to avoid any recurrence of such incidents.

Dear User, This is to keep you informed that Microsoft Azure has reported an ongoing platform issue affecting the Azure OpenAI Service across multiple regions since 01:02 UTC on 11 June 2026. The issue is impacting the GPT-4.1 Mini (version 2025-04-14) model, where customers may experience: HTTP 5XX errors on LLM requests Request timeouts and intermittent failures Increased response latency and degraded performance Interruptions to applications and workflows dependent on successful model responses Current Status: Microsoft has identified that a sudden increase in request volume on a subset of service endpoints has resulted in capacity constraints, causing request failures and performance degradation. The Azure team is actively investigating, analyzing service telemetry, and scaling resources to stabilize the affected endpoints. Potential Impact: Customers using GPT-4.1 Mini may experience intermittent failures, delayed responses, or unsuccessful completions for chat and prompt requests. We are actively monitoring the situation and coordinating with Microsoft for further updates. Additional information will be shared as it becomes available.

Microsoft has confirmed that the issue has been mitigated.

We are currently experiencing a service disruption affecting the Agent Platform in the US region. Our engineering team is actively investigating the issue and working to restore normal service as quickly as possible. We will continue to provide updates as more information becomes available and progress is made.

This incident has been resolved.

Our customers who are all using standalone SearchAI are facing an impact with the Search results across the chats and voice agents. We are actively investigating the issue on our end. Please note that there is no impact on the SearchAI - UXO platform. We will keep you updated once the cause is identified.

The issue has been identified and a fix is being implemented.

We are monitoring the results.

This incident has been resolved.

Dear Users, We are aware of an issue impacting the Agent Platform JP instance and are actively investigating it. Our teams are working to mitigate the issue, and we will share further updates as they become available. Thank you for your patience.

Investigation is ongoing. Our teams are actively working to identify the root cause and restore full service functionality. We will provide further updates as progress is made.

Our teams continue to investigate the issue and work toward a resolution. We are assessing the underlying cause and will share additional updates as soon as more information becomes available.

Our teams are actively analyzing the issue and implementing corrective measures. We will continue to provide updates as the investigation progresses and additional details become available.

Our teams are continuing to investigate the issue and work toward a resolution. We will share further updates as more information becomes available and progress is made.

The issue has been identified and the teams are working on implementing a fix.

The implementation of the proposed fix is currently in progress. We will provide further updates as work advances and additional details become available.

The implementation of the proposed fix is currently underway. The service provider is actively working on mitigation efforts to address the issue. We will continue to share updates as progress is made and additional information becomes available.

Mitigation efforts are currently in progress with the service provider. We will share further updates as soon as additional information becomes available.

The fix has been deployed, and the team is actively monitoring the platform to ensure service stability.

This incident has been resolved.