Kore.ai incident
Investigating Partial Outage on UAE Instance
Kore.ai experienced a critical incident on September 16, 2026 affecting Bot Uptime and APIs and 1 more component, lasting 1h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 16, 2026, 05:58 AM UTC
Dear User, We are currently investigating a partial outage affecting our UAE instance. Some customers may experience intermittent service disruptions or degraded performance. Our team is actively investigating the issue and working to restore full service as quickly as possible. We will provide further updates as more information becomes available.
- investigating Sep 16, 2026, 06:40 AM UTC
We are continuing to investigate the issue. We will keep you updated on the progress in the next 15 minutes. We apologize for the inconvenience caused.
- investigating Sep 16, 2026, 06:53 AM UTC
We are continuing to investigate this issue.
- identified Sep 16, 2026, 07:01 AM UTC
The issue related to XO11/UXO has been resolved and is currently being monitored. We are still working on a fix for the XO10 issue.
- monitoring Sep 16, 2026, 07:04 AM UTC
The issue relevant to XO10 has been fixed and is being monitored.
- resolved Sep 16, 2026, 07:26 AM UTC
This incident has been resolved.