Kore.ai incident

Investigating Issue with XO Platform on IND Instance.

Major Resolved View vendor source →

Kore.ai experienced a major incident on August 30, 2026 affecting Bot Uptime and APIs and 1 more component, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2026, 06:40 AM UTC
Resolved
Aug 30, 2026, 06:50 AM UTC
Duration
10m
Detected by Pingoru
Aug 30, 2026, 06:40 AM UTC

Affected components

Bot UptimeAPIsBot BuilderBot Administration ApplicationAnalytics

Update timeline

  1. investigating Aug 30, 2026, 06:40 AM UTC

    We are currently investigating an issue affecting the XO Platform on the IND instance. Our team is actively working to identify the root cause and restore normal service. We will provide further updates as more information becomes available.

  2. monitoring Aug 30, 2026, 06:44 AM UTC

    A fix has been implemented for the issue affecting the XO Platform on the IND instance. We are currently monitoring the system to ensure stability and confirm that services are operating normally.

  3. resolved Aug 30, 2026, 06:50 AM UTC

    This incident has been resolved.