- Detected by Pingoru
- Apr 07, 2026, 01:48 PM UTC
- Resolved
- Apr 07, 2026, 01:48 PM UTC
- Duration
- —
Affected: Bot UptimeBot Builder
Timeline · 1 update
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resolved Apr 07, 2026, 01:48 PM UTC
Dear Users, We observed intermittent issues on the XO 11 platform in the India instance between 06:40 PM IST and 07:05 PM IST. There was no impact to runtime services for customers in the India Production environment. However, the search functionality within the “Interactions” tab was intermittently affected during this time. The issue has been identified and resolved. We sincerely apologize for any inconvenience caused. Our team will continue to closely monitor the system to ensure stability.
Read the full incident report →
- Detected by Pingoru
- Apr 06, 2026, 02:21 AM UTC
- Resolved
- Apr 06, 2026, 06:59 AM UTC
- Duration
- 4h 38m
Affected: Bot uptimeNuanceAgentic AppsAPIsKore IVRBot BuilderKore Agent DesktopBot Administration Application
Timeline · 6 updates
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investigating Apr 06, 2026, 02:21 AM UTC
We are currently experiencing a partial disruption affecting UXO/XO11 SmartAssist IVR calls in the JP region. Our team is actively investigating the issue and working towards a resolution at the earliest. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.
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investigating Apr 06, 2026, 02:43 AM UTC
We would like to inform you that an outage has been reported impacting UXO/XO11 in the JP region. Our team is actively investigating the issue and working to restore services at the earliest. We sincerely apologize for the inconvenience caused and appreciate your patience. Further updates will be shared as they become available.
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investigating Apr 06, 2026, 03:44 AM UTC
We are continuing to investigate this issue.
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monitoring Apr 06, 2026, 03:50 AM UTC
The XO11 platform in the JP region now appears to be stable. However, customers using the Agentic Platform may continue to experience issues. Our team is actively investigating and working to address the remaining impact, while we continue to closely monitor the status of the XO11 platform. We appreciate your patience and will share further updates as more information becomes available
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monitoring Apr 06, 2026, 06:47 AM UTC
We are continuing to monitor the system’s stability and validations are currently in progress.
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resolved Apr 06, 2026, 06:59 AM UTC
This incident has been resolved. We will continue to monitor the system’s stability.
Read the full incident report →
- Detected by Pingoru
- Apr 02, 2026, 06:05 AM UTC
- Resolved
- Apr 02, 2026, 06:05 AM UTC
- Duration
- —
Affected: Bot UptimeBot uptimeBot uptimeNuanceNuanceBot UptimeBot UptimeNuanceNuanceWeb CrawlerWeb CrawlerWeb CrawlerBot UptimeNuanceBot UptimeWeb CrawlerSmartAssist - Europe ( London)APIsAPIsAPIsKore IVRKore IVRAPIsAPIsKore IVRKore IVRApplication ServiceApplication ServiceApplication ServiceAPIsKore IVRAPIsApplication ServiceBot BuilderBot BuilderBot BuilderKore Agent DesktopKore Agent DesktopBot BuilderBot BuilderKore Agent DesktopKore Agent DesktopSearch ServiceSearch ServiceSearch ServiceBot BuilderKore Agent DesktopBot BuilderSearch ServiceBot Administration ApplicationBot Administration ApplicationBot Administration ApplicationBot Administration ApplicationBot Administration ApplicationBot Administration ApplicationBot Administrator Application
Timeline · 1 update
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resolved Apr 02, 2026, 06:05 AM UTC
Dear Users, We would like to inform you about a recently reported supply chain security incident involving the Axios npm package. As per available information, Axios versions 1.14.1 and 0.30.4 were briefly published around March 30–31, 2026. These versions did not follow the standard release process (no corresponding GitHub release artifacts) and were subsequently removed from npm. It has been reported that these versions introduced a dependency on a potentially malicious package. Kore has completed validation across our systems and can confirm that none of our applications use the affected Axios versions (1.14.1 or 0.30.4). There is no impact to our products or services from this incident. We will continue to monitor the situation and take appropriate actions if needed. Thank you for your continued trust and support.
Read the full incident report →
- Detected by Pingoru
- Mar 30, 2026, 04:00 PM UTC
- Resolved
- Mar 30, 2026, 06:36 PM UTC
- Duration
- 2h 35m
Affected: Bot UptimeNuanceAPIsKore IVRBot BuilderKore Agent DesktopBot Administration Application
Timeline · 6 updates
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investigating Mar 30, 2026, 04:57 PM UTC
Users may experience intermittent response delays and performance latency at this time. Our teams are actively working on mitigation efforts to restore services to normal operation. During this period, Agent AI services including Sentiment Analysis, Agent Coaching, and Quality Management may operate with limited functionality, and some features may be temporarily unavailable. We truly appreciate your patience and understanding as we work to fully restore services. Please be assured that our teams are prioritizing this and are working diligently to resolve the issue as quickly as possible. We will continue to keep you informed with regular updates on the progress.
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investigating Mar 30, 2026, 05:00 PM UTC
We are continuing to actively investigate this issue. We sincerely appreciate your patience and understanding as we work towards fully restoring services. Please be assured that our teams are treating this with the highest priority and are making every effort to resolve it as quickly as possible.
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investigating Mar 30, 2026, 05:29 PM UTC
Our teams are continuing to thoroughly investigate the issue. We greatly appreciate your patience and understanding during this time. Please rest assured that this is being treated with the highest priority, and every effort is being made to restore services as quickly as possible.
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investigating Mar 30, 2026, 05:46 PM UTC
On the US SaaS instance, partial service disruptions are currently being observed across both XO10 and XO11, with differing symptoms in each. For XO10, customers using Agent Desktop and AgentAI may experience impact, particularly with agent assignment, routing, and agent coaching functionalities. For XO11, certain Agent AI services including Sentiment Analysis, Agent Coaching, and Quality Management may operate with limited functionality, and some features could be temporarily unavailable. Based on our current assessment, customers not using the above-mentioned functionalities or components should not be impacted. We appreciate your patience and will continue to keep you updated as we make progress.
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monitoring Mar 30, 2026, 06:26 PM UTC
The issue has been resolved. We will continue to closely monitor system performance to ensure stability.
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resolved Mar 30, 2026, 06:36 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 28, 2026, 11:28 PM UTC
- Resolved
- Mar 28, 2026, 11:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 28, 2026, 11:28 PM UTC
Dear Users, We would like to inform you that a service disruption was experienced on the US instance, which lasted approximately 20 minutes. Corrective measures have now been implemented. The system is currently under monitoring to ensure stability.
Read the full incident report →
- Detected by Pingoru
- Mar 24, 2026, 07:36 PM UTC
- Resolved
- Mar 24, 2026, 07:59 PM UTC
- Duration
- 22m
Affected: Microsoft for Teams
Timeline · 2 updates
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monitoring Mar 24, 2026, 07:36 PM UTC
Dear Users, Several users have reported that Kore bots were not responding on MS Teams between 12:00 pm EST and 3:30 pm EST today (24 March 2026). Now the bots seem to be responding. However, there may still be sporadic incidents for bots not responding on the MS Teams channel. This is to clarify and confirm that the issue is not from Kore's end. We have observed errors on MS Teams channel across all our bots across regions. We have also been monitoring MS Teams status but we have not received any outage notification from Microsoft as well. We apologize for any inconvenience caused due to this incident. We are continuously monitoring the bot responses on MS Teams and we will keep you posted.
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resolved Mar 24, 2026, 07:59 PM UTC
After 3:38 PM EST we have not observed any errors on our logs. This incident stands resolved. We will continue to monitor the logs and update the status page if we see any further issues.
Read the full incident report →
- Detected by Pingoru
- Mar 18, 2026, 04:39 PM UTC
- Resolved
- Mar 18, 2026, 05:37 PM UTC
- Duration
- 58m
Affected: Bot UptimeAPIsBot BuilderBot Administration Application
Timeline · 4 updates
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investigating Mar 18, 2026, 04:39 PM UTC
We are currently experiencing degraded performance issues for a few bots on the XO Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
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identified Mar 18, 2026, 05:19 PM UTC
We identified the issue and are working on resolving it.
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monitoring Mar 18, 2026, 05:26 PM UTC
The instance is up and running for the past 15 minutes and we are closely monitoring the progress
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resolved Mar 18, 2026, 05:37 PM UTC
The issue has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 13, 2026, 01:54 PM UTC
- Resolved
- Mar 13, 2026, 12:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Mar 13, 2026, 01:54 PM UTC
Hello Users, We would like to inform you that some users may have experienced intermittent issues while accessing Dashboards/Analytics, including occasional difficulty viewing dashboards. Our team promptly investigated the matter, and we are happy to share that the issue has now been identified and resolved. Services should be functioning normally at this time. We sincerely apologize for any inconvenience this may have caused and truly appreciate your patience and understanding while we worked to address the issue. If you continue to experience any problems or have further questions, please feel free to reach out to the support team, and we will be glad to assist you. Thank you for your continued support.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 04:15 AM UTC
- Resolved
- Mar 04, 2026, 06:09 AM UTC
- Duration
- 1h 53m
Affected: Bot UptimeAPIsBot BuilderBot Administration Application
Timeline · 4 updates
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investigating Mar 04, 2026, 04:15 AM UTC
Our IND region UXO is down since a few minutes. We are currently investigating the issue on our end. We will keep you updated the progress in the next 15 minutes.
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identified Mar 04, 2026, 04:41 AM UTC
The issue has been identified and our team is actively working on fixing it. We will keep you updated as soon as we progress.
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monitoring Mar 04, 2026, 05:04 AM UTC
The issue has been fixed on our end, and we are monitoring the progress.
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resolved Mar 04, 2026, 06:09 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 02, 2026, 08:01 AM UTC
- Resolved
- Mar 25, 2026, 02:06 AM UTC
- Duration
- 22d 18h
Affected: Bot UptimeAPIsBot BuilderBot Administrator Application
Timeline · 5 updates
Read the full incident report →
- Detected by Pingoru
- Mar 01, 2026, 01:44 PM UTC
- Resolved
- Mar 01, 2026, 04:37 PM UTC
- Duration
- 2h 52m
Affected: Bot UptimeAPIsBot Builder
Timeline · 3 updates
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investigating Mar 01, 2026, 01:44 PM UTC
We are currently experiencing performance degradation on our UAE instance due to a disruption from our service provider. Our team is actively working with the provider to resolve the issue as quickly as possible. We will share further updates as soon as more information becomes available. Thank you for your patience.
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monitoring Mar 01, 2026, 03:04 PM UTC
At this time, we have validated our bots and are not observing any latency. The service provider has reported a localized power issue affecting one Availability Zone (mec1-az2) in the ME-CENTRAL-1 region, causing temporary connectivity issues and elevated error rates for certain resources. Other Availability Zones remain unaffected, and traffic has been shifted where possible. Restoration efforts are ongoing, with recovery expected to take several hours. We will continue to closely monitor the situation and provide further updates as needed. Service Provider Status Page: https://health.aws.amazon.com/health/status
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resolved Mar 01, 2026, 04:37 PM UTC
The service provider has confirmed that restoration efforts are currently in progress and are expected to take several hours. Although there is no impact on end users at Kore, we have proactively redirected traffic to a different region to prevent any unforeseen discrepancies. Kore Team will continue to monitor the situation closely in coordination with the service provider. This incident thread will now be closed. Should any additional issues arise in the meantime, a new incident will be opened and communicated promptly.
Read the full incident report →
- Detected by Pingoru
- Feb 10, 2026, 06:33 AM UTC
- Resolved
- Feb 10, 2026, 07:03 AM UTC
- Duration
- 29m
Affected: Admin
Timeline · 2 updates
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investigating Feb 10, 2026, 06:33 AM UTC
We are currently investigating intermittent login issues impacting users attempting to access the Agent Platform on the DE instance. Users are experiencing login failures. The team is actively analysing application logs, service health, and infrastructure components to identify the underlying cause and restore stable access at the earliest. Further updates will be shared as the investigation progresses.
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resolved Feb 10, 2026, 07:03 AM UTC
The issue has been resolved. We will continue to monitor the behaviour.
Read the full incident report →
Critical January 12, 2026 - Detected by Pingoru
- Jan 12, 2026, 07:43 AM UTC
- Resolved
- Jan 12, 2026, 08:05 AM UTC
- Duration
- 21m
Affected: Agentic AppToolModel StudioPrompt StudioEvaluationStudioAdminDatasetSearch AI
Timeline · 2 updates
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investigating Jan 12, 2026, 07:43 AM UTC
We are currently experiencing an issue affecting agent login on the Agent Platform in the DE region. Our teams are actively investigating and working to resolve the issue. The next update will be shared within the next 15 to 30 minutes.
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resolved Jan 12, 2026, 08:05 AM UTC
The issue has been fixed on our end, and we are monitoring its progress.
Read the full incident report →
- Detected by Pingoru
- Jan 06, 2026, 02:44 PM UTC
- Resolved
- Jan 06, 2026, 12:15 PM UTC
- Duration
- —
Timeline · 1 update
-
resolved Jan 06, 2026, 02:44 PM UTC
This is to notify the users that we observed an "intermittent" issue with the agent platform SSO login that lasted for about 60 minutes starting (05:45 PM IST; 07:15 AM JAN/06/2026 EST). We deeply regret the inconvenience caused. Please be assured that this has been resolved around 06:45 PM IST, promptly after it was reported, and we do not see any possibility of recurrence. Please also note that the issue was only with SSO login and this did not impact any runtime functionality.
Read the full incident report →
- Detected by Pingoru
- Jan 05, 2026, 05:15 PM UTC
- Resolved
- Jan 05, 2026, 06:03 PM UTC
- Duration
- 47m
Affected: Bot UptimeNuanceAgentic AppAPIsKore IVRToolBot BuilderKore Agent DesktopModel StudioBot Administration ApplicationPrompt StudioEvaluationStudioAdminDatasetSearch AI
Timeline · 7 updates
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investigating Jan 05, 2026, 05:27 PM UTC
We are currently experiencing issues on XO Platform, XOCC, Agent Platform for the US Region. Our team is actively working on resolving the issue. We apologize for any inconvenience and will post another update as soon as we learn more. Please check our status page for the most up-to-date information: [https://status.kore.com]
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investigating Jan 05, 2026, 05:37 PM UTC
We are continuing to investigate this issue.
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investigating Jan 05, 2026, 05:38 PM UTC
We are continuing to investigate this issue.
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investigating Jan 05, 2026, 05:49 PM UTC
The issues affecting the Agent Platform have been resolved. The teams are actively working on addressing the issues observed with the XO and XOCC platforms.
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investigating Jan 05, 2026, 06:14 PM UTC
All platforms are now up and running. We are currently observing some latency, and our teams are actively working on priority to address the performance degradation. Thank you for your patience and continued understanding.
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monitoring Jan 05, 2026, 06:35 PM UTC
All reported issues have been resolved, and we will continue to closely monitor the situation to ensure stability.
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resolved Jan 05, 2026, 07:09 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jan 02, 2026, 06:00 PM UTC
- Resolved
- Jan 02, 2026, 06:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jan 02, 2026, 06:14 PM UTC
Dear Users, We experienced a service disruption impacting the Semantic Search functionality due to a partial outage at our service provider, Pinecone. The issue was promptly identified and has now been fully resolved by the provider. You can find the incident details at the link below: https://status.pinecone.io/incidents/rsjfq0mjpln5 We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding.
Read the full incident report →
- Detected by Pingoru
- Jan 02, 2026, 05:43 AM UTC
- Resolved
- Jan 02, 2026, 08:26 AM UTC
- Duration
- 2h 42m
Affected: Agentic AppTool
Timeline · 3 updates
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investigating Jan 02, 2026, 05:43 AM UTC
We are currently experiencing a design-time issue affecting the Agent Platform. Our engineering team is actively investigating and working to resolve the issue. Please note that there is no end-user impact. We will share updates as progress is made. We apologize for any inconvenience and appreciate your patience.
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monitoring Jan 02, 2026, 06:20 AM UTC
We have identified and fixed the design-time issue affecting the Agent Platform. We are monitoring it closely.
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resolved Jan 02, 2026, 08:26 AM UTC
As this has already been fixed, we are closing this incident.
Read the full incident report →
Critical December 27, 2025 - Detected by Pingoru
- Dec 27, 2025, 01:44 PM UTC
- Resolved
- Dec 27, 2025, 02:20 PM UTC
- Duration
- 35m
Affected: Bot UptimeAPIsBot BuilderBot Administration Application
Timeline · 4 updates
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investigating Dec 27, 2025, 01:44 PM UTC
We are currently experiencing an outage on our IND instance, affecting our XO and UXO platforms, which has been ongoing for the past 10 minutes. We are actively investigating and fixing the issue on our end. We will keep you updated with the status in the next 15 minutes.
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investigating Dec 27, 2025, 02:00 PM UTC
We are continuing to investigate the issue.
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identified Dec 27, 2025, 02:15 PM UTC
The issue has been identified, and the fix is being implemented.
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resolved Dec 27, 2025, 02:20 PM UTC
The issue has been resolved, and we are closely monitoring the system.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2025, 10:21 PM UTC
- Resolved
- Dec 17, 2025, 11:13 PM UTC
- Duration
- 51m
Affected: Genesys
Timeline · 2 updates
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investigating Dec 17, 2025, 10:21 PM UTC
Dear all, We are observing transcription failures with AgentAI and Genesys integration on the US SaaS region. This is also impacting summarization services over the Kore AgentAI and Genesys integration. We are looking into it on high priority and trying to remediate the issue as soon as possible. We apologize for the inconvenience caused.
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resolved Dec 17, 2025, 11:13 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 17, 2025, 06:46 PM UTC
- Resolved
- Dec 17, 2025, 07:08 PM UTC
- Duration
- 21m
Affected: Bot UptimeAPIsBot BuilderBot Administration Application
Timeline · 3 updates
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monitoring Dec 17, 2025, 06:46 PM UTC
Dear Users, This is to inform you that via our internal monitoring we are observing some intermittent response failures observed in the India SaaS region. We are monitoring and we will continue to further investigate on the root case internally. We deeply apologize for the inconvenience caused to our users.
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monitoring Dec 17, 2025, 07:02 PM UTC
We are doing our best to remediate the issue as soon as possible. We will keep you updated.
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resolved Dec 17, 2025, 07:08 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 06, 2025, 12:18 AM UTC
- Resolved
- Dec 06, 2025, 12:22 AM UTC
- Duration
- 3m
Affected: Kore IVR
Timeline · 2 updates
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identified Dec 06, 2025, 12:18 AM UTC
This is to let the users know that we are experiencing an issue with IVR systems that are using Audiocodes. The incoming calls are going to the default flow. We are working on remediation as soon as we can.
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resolved Dec 06, 2025, 12:22 AM UTC
The issue has been resolved now.
Read the full incident report →
- Detected by Pingoru
- Dec 05, 2025, 09:14 AM UTC
- Resolved
- Dec 05, 2025, 09:24 AM UTC
- Duration
- 10m
Timeline · 2 updates
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identified Dec 05, 2025, 09:14 AM UTC
Hello All, You may notice a 500 Internal Server Error when accessing our website, www.kore.ai , over the past few minutes. This is due to an ongoing issue with Cloudflare’s services. You can view their status update here: https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q We will share further updates as soon as we receive more information from the Cloudflare team. We sincerely apologize for the inconvenience caused.
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resolved Dec 05, 2025, 09:24 AM UTC
Hello All, Cloudflare has resolved the issue, and our website is now fully accessible.
Read the full incident report →
Critical November 25, 2025 - Detected by Pingoru
- Nov 25, 2025, 01:53 PM UTC
- Resolved
- Nov 25, 2025, 02:31 PM UTC
- Duration
- 37m
Affected: Bot UptimeAPIsBot BuilderBot Administration Application
Timeline · 2 updates
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investigating Nov 25, 2025, 01:53 PM UTC
We are currently investigating the issue.
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resolved Nov 25, 2025, 02:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2025, 05:15 AM UTC
- Resolved
- Nov 21, 2025, 05:15 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Nov 21, 2025, 05:15 AM UTC
This is to inform you that we experienced a brief performance degradation on our Agentic Platform today, 21st November 2025, for approximately 30 minutes during an ongoing deployment schedule. The issue has since been fully resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 15, 2025, 07:45 AM UTC
- Resolved
- Nov 15, 2025, 07:58 AM UTC
- Duration
- 13m
Affected: Kore IVR
Timeline · 3 updates
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investigating Nov 15, 2025, 07:45 AM UTC
Hi. We are observing voice call failures on our XO11 platform, specific to our IND region. Our Internal team is working closely to fix the issue. We will let you know the further updates
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identified Nov 15, 2025, 07:52 AM UTC
The issue has been identified and we are working on resolving the issue
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resolved Nov 15, 2025, 07:58 AM UTC
This issue has been resolved a few minutes ago and our Internal team is closely monitoring the system status.
Read the full incident report →
